Field Application Engineer – Machine Safety & Interlocks

Fortress Safety; Erlanger (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Fortress Safety is seeking anApplications Engineer to support engineered machine-safety and interlocking products across pre- and post-sales. This on-site role in Erlanger, KY focuses on solving real machinery challenges, not IT issues, with a clear path toward leadership or product management.

You will troubleshoot on-site and remotely, collaborate with Sales, and help customers specify and integrate safety solutions while building depth in IO-Link Safety and Remlive technologies.

Qualifications

• 1–3 years in an application/field-service/technical-support role within industrial automation.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies.

Responsibilities

• Provide expert application and troubleshooting support for machine-safety interlocking products by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and Remlive.

Skills

Industrial safety systems

PLCs

HMIs

Troubleshooting

Technical communication

Cross-team collaboration

Education

Engineering degree or relevant technical discipline

Tools

IO-Link Safety

Remlive devices

Job description

Fortress Safety is seeking anApplications Engineer to support engineered machine-safety and interlocking products across pre- and post-sales. This on-site role in Erlanger, KY focuses on solving real machinery challenges, not IT issues, with a clear path toward leadership or product management.

You will troubleshoot on-site and remotely, collaborate with Sales, and help customers specify and integrate safety solutions while building depth in IO-Link Safety and Remlive technologies.