Application Analyst-Service Automation

Temple Health; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Job summary

Temple Health is seeking an Application Analyst-Service Automation to enhance, support, and manage applications within the health system. You will coordinate feature releases, test upgrades, resolve issues, and serve as the escalation point for IT teams, defining requirements and training staff.

The role supports cross-functional teams to optimize service capabilities and ensure reliable operations within Temple Health’s IT environment.

Qualifications

• Bachelor's degree in computer science, information systems, or related field required.
• Combination of relevant education and experience may be considered in lieu of degree.
• 1 year of experience as an administrator, developer or implementer with automation tools is required.

Responsibilities

• Coordinate configuration and release of new features.
• Test and implement regular vendor releases and system upgrades.
• Monitor and resolve system issues as the escalation point for IT teams.
• Provide technical and functional application analysis and define system requirements.
• Configure and maintain applications using best practices; collaborate with TUHS stakeholders to deliver solutions.
• Provide training on system usage and improvements.

Skills

Python

JavaScript

SFTP

RESTful API

LLM

System Integration

Job Scheduling

AirFlow

Azure Foundry AI

ServiceNow AI

Agentic AI Tools

Education

Bachelor's Degree in Computer Science, Information Systems, or related field

Tools

AirFlow

Azure Foundry AI

ServiceNow AI

Job description

Job Description - Application Analyst-Service Automation (263669)

Application Analyst-Service Automation - ( 263669 )

The Application Analyst-Service Automation is responsible for enhancing, supporting, and managing applications within Temple Health. Responsibilities include coordinating the configuration and release of new features, testing, implementing regular vendor releases and system upgrades, monitoring and resolving system issues. As the expert and escalation point for other IT team members, the Application Analyst-Service Automation will provide technical and functional application analysis, define system requirements, configure and maintain assigned applications using best practices. The role will collaborate with cross-functional teams and TUHS stakeholders to prioritize, configure and develop appropriate solutions, continuously improve and optimize service capabilities, and p rovide training on system.

This role will require three days on-site (Tuesday, Wednesday and Thursday) at Temple Health's Womens and Families hospital.

Education

• Bachelors Degree in Computer Science, Information Systems, or related field (Required)
• Combination of relevant education and experience may be considered in lieu of degree.

Experience

• 1 Year experience as an administrator, developer or implementer with demonstrated technical and process knowledge with automation tools. (Required)
• Experience with Python, JavaScript, SFTP, Restful API, LLM, system integration, job scheduling and agentic AI tools and desire to learn and gain proficiency in AirFlow, Azure Foundry AI and Search and other related tools and applications including ServiceNow AI (Required)
• Familiar with change management and operational support processes (Preferred)
• 1 Year experience working in a healthcare/ hospital environment (Preferred)
• Combination of programming, application development, related infrastructure, technical skills and scripting may be considered in lieu of platform specific experience.

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.