Application Analyst-Service Automation

Temple-Health; Philadelphia (Philadelphia County); Hybrid; USD 85,000 - 105,000; Full time

Job summary

Temple Health is seeking an Application Analyst-Service Automation to enhance, support, and manage enterprise applications. The role will coordinate feature releases, test updates, and monitor system issues, acting as the escalation point for IT teammates.

It requires defining requirements, configuring apps, and maintaining systems with best practices. The position involves three on-site days weekly at Women’s and Families hospital and collaboration with TUHS stakeholders to deliver robust

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1 year of admin/developer/implementer experience with automation tools.
• Healthcare/hospital environment experience preferred.

Responsibilities

• Enhance, support and manage Temple Health applications.
• Coordinate config and release of new features, test and implement vendor releases.
• Monitor and resolve system issues; provide technical and functional analysis and define requirements.
• Configure and maintain applications using best practices; escalate as needed.
• Collaborate with cross-functional teams and TUHS stakeholders to prioritize and develop solutions; provide system training.

Skills

Python

JavaScript

SFTP

RESTful API

LLM

Automation tooling

Education

Bachelors Degree in CS/IS or related

Tools

AirFlow

Azure Foundry AI

ServiceNow AI

Job description

Tracking Code

263669

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

The Application Analyst-Service Automation is responsible for enhancing, supporting, and managing applications within Temple Health. Responsibilities include coordinating the configuration and release of new features, testing, implementing regular vendor releases and system upgrades, monitoring and resolving system issues. As the expert and escalation point for other IT team members, the Application Analyst-Service Automation will provide technical and functional application analysis, define system requirements, configure and maintain assigned applications using best practices. The role will collaborate with cross-functional teams and TUHS stakeholders to prioritize, configure and develop appropriate solutions, continuously improve and optimize service capabilities, and provide training on system.

This role will require three days on-site (Tuesday, Wednesday and Thursday) at Temple Health's Womens and Families hospital.

Education

• Bachelors Degree in Computer Science, Information Systems, or related field (Required)
• Combination of relevant education and experience may be considered in lieu of degree.

Experience

• 1 Year experience as an administrator, developer or implementer with demonstrated technical and process knowledge with automation tools. (Required)
• Experience with Python, JavaScript, SFTP, Restful API, LLM, system integration, job scheduling and agentic AI tools and desire to learn and gain proficiency in AirFlow, Azure Foundry AI and Search and other related tools and applications including ServiceNow AI (Required)
• Familiar with change management and operational support processes (Preferred)
• 1 Year experience working in a healthcare/ hospital environment (Preferred)
• Combination of programming, application development, related infrastructure, technical skills and scripting may be considered in lieu of platform specific experience.