Application Analyst-Service Automation

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Job summary

Temple Health – Temple University Health System is seeking an Application Analyst-Service Automation to enhance, support, and manage applications. You will coordinate configuration and release of new features, test and implement vendor releases, and upgrade systems.

You will be the escalation point for IT teams, provide technical and functional analysis, define system requirements, configure applications, and collaborate with TUHS stakeholders to optimize service capabilities.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 1 year of experience as an administrator, developer or implementer with automation tools.
• Experience with Python, JavaScript, SFTP, Restful APIs, and system integration.

Responsibilities

• Enhance, support, and manage applications within Temple Health.
• Coordinate configuration and release of new features and test vendor releases.
• Monitor, resolve, and escalate system issues; provide technical and functional analysis.
• Collaborate with cross-functional teams and TUHS stakeholders to optimize service capabilities.

Skills

Python

JavaScript

SFTP

Restful API

LLM

System integration

Job scheduling

Automation

Education

Bachelor's Degree in Computer Science/Information Systems

Tools

AirFlow

Azure Foundry AI

ServiceNow AI

Job description

Overview

The Application Analyst-Service Automation is responsible for enhancing, supporting, and managing applications within Temple Health. Responsibilities include coordinating the configuration and release of new features, testing, implementing regular vendor releases and system upgrades, monitoring and resolving system issues. As the expert and escalation point for other IT team members, the Application Analyst-Service Automation will provide technical and functional application analysis, define system requirements, configure and maintain assigned applications using best practices. The role will collaborate with cross-functional teams and TUHS stakeholders to prioritize, configure and develop appropriate solutions, continuously improve and optimize service capabilities, and provide training on system.

On-site requirements

This role will require three days on-site (Tuesday, Wednesday and Thursday) at Temple Health\'s Womens and Families hospital.

Education

• Bachelors Degree in Computer Science, Information Systems, or related field (Required)
• Combination of relevant education and experience may be considered in lieu of degree.

Experience

• 1 Year experience as an administrator, developer or implementer with demonstrated technical and process knowledge with automation tools. (Required)
• Experience with Python, JavaScript, SFTP, Restful API, LLM, system integration, job scheduling and agentic AI tools and desire to learn and gain proficiency in AirFlow, Azure Foundry AI and Search and other related tools and applications including ServiceNow AI (Required)
• Familiar with change management and operational support processes (Preferred)
• 1 Year experience working in a healthcare/ hospital environment (Preferred)
• Combination of programming, application development, related infrastructure, technical skills and scripting may be considered in lieu of platform specific experience.