Application Analyst Senior - UKG/Kronos (REMOTE)

None; Greensboro (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Application Analyst to provide expert-level technical support for complex clinical and business applications. This role involves analyzing user needs, optimizing application performance, and collaborating with various technical groups. The ideal candidate will possess strong analytical skills and experience in troubleshooting, along with a Bachelor's degree or equivalent experience. If you thrive in a fast-paced environment and are passionate about enhancing healthcare technology, this is the opportunity for you to make a significant impact in a dynamic organization.

Qualifications

• 5+ years of experience in technical application support and analysis.
• Bachelor's degree or equivalent experience in a relevant field.

Responsibilities

• Provide expert-level technical application support for complex clinical applications.
• Analyze user needs and implement solutions to improve application performance.

Skills

Technical Application Support

Data Analysis

Workflow Validation

Troubleshooting

Project Management

Education

Bachelor's Degree or equivalent experience

Tools

EPIC

Job description

The Application Analyst Senior provides expert-level technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization’s needs. Working under minimal supervision, this role analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications. The Application Analyst Senior also provides assistance and guidance to lower level team members on unusual or complex situations, issues, and subject matters.

Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization’s clinical and business needs when building and implementing the system.

1. Performs expert-level consulting and analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions; involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering; understands and translates the business/clinical functionality into system configuration and workflow validations.
2. Examines, understands, and translates the business/clinical functionality into system configuration and workflow validations.
3. Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing. Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
4. Provides technical application support, triage, and troubleshooting for complex applications. Monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
5. Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third-party systems.
6. Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross-functional applications utilized by the organization.
7. Assists in leading and managing projects and/or project tasks.
8. Performs other duties as assigned.

EDUCATION:

Required: Bachelor's Degree or equivalent experience in relevant field

EXPERIENCE:

Required: 5 years

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required: EPIC certification. Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the time frame specified in the Epic Certification commitment policy.

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.