Application Analyst Intermediate - MyChart

Cone Health; Greensboro (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Cone Health in Greensboro, NC seeks an Application Analyst Intermediate to provide technical support for complex clinical and business applications, improving performance and aligning with organizational needs. You will analyze user needs, configure systems, and collaborate with cross‑functional teams to implement and troubleshoot applications.

Requirements include a bachelor's degree and at least 2 years of experience; Epic certification is required per policy.

Qualifications

• Two years of experience in healthcare IT or clinical/business applications.
• Ability to analyze end-user workflows and translate requirements into system configurations.
• Experience preparing and executing test scripts across multiple testing phases.
• Strong collaboration with cross-functional teams and stakeholders.

Responsibilities

• Collaborates with internal and external technical and end-user groups to ensure applications meet clinical and business needs.
• Performs in-depth analysis of workflows, data collection, report details, and technical issues for design and build decisions.
• Translates business/clinical functionality into system configuration and workflows.
• Prepares and executes test scripts for testing and user acceptance testing.
• Documents test results, design changes, and system problems per standards.
• Provides triage, troubleshooting, and ongoing support for complex applications; monitors data quality and integrity.
• Assists with implementation and support of third-party systems.
• Ensures integration of all application components with cross-functional systems.

Skills

Analytical thinking

Clinical workflows

Troubleshooting

System configuration

Documentation

Education

Bachelor's Degree or equivalent in relevant field

Tools

Epic Certification

MyChart Certification

Job description

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Strongly Preferred: Certification in MyChart.

Additional Preferences: certification in either Ambulatory, Cadence, or Hello World would also be of strong interest.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third‑party systems.
• Provides the necessary experience and knowledge to ensure ALL aspects of the application integrate with the other cross-functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor's Degree or equivalent experience in relevant field

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.