Application Analyst Intermediate - Epic - Professional Billing

Cone Health; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A healthcare organization is seeking an Application Analyst Intermediate to provide technical application support for clinical and business applications. The ideal candidate will gather and analyze user needs, implement and troubleshoot applications, and maintain high data quality and integrity. Applicants should have a Bachelor's degree or equivalent experience and at least 2 years of experience in a relevant field. Licensure and Epic certification are required for clinical employees.

Qualifications

• Bachelor’s Degree or equivalent experience in relevant field.
• Must maintain licensure appropriate to clinical education and training.
• Epic certification testing within policy requirements.

Responsibilities

• Collaborates with groups to ensure applications meet clinical and business needs.
• Performs in-depth workflow and technical analysis.
• Prepares and executes test scripts for various application testing.
• Prepares and executes test scripts for various testing phases and user acceptance.

Skills

Technical application support

Workflow analysis

User acceptance testing

Data quality monitoring

Troubleshooting

Education

Bachelor’s Degree or equivalent experience

Tools

Epic

Epic Certification

Job description

Application Analyst Intermediate - Epic - Professional Billing

Mar 01, 2026

The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications.

Essential Job Function

• Collaborates with internal and external technical and end user groups to ensure applications and other third‑party systems meet the organization's clinical and business needs when building and implementing the system.
• Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering.
• Understands and translates the business/clinical functionality into system configuration and workflow.
• Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing.
• Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
• Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems.
• Maintains knowledge of new technical concepts and solutions and their application to healthcare.
• Assists with implementation and support of third‑party systems.
• Provides the necessary experience and knowledge to ensure ALL aspects of the application integrate with the other cross‑functional applications utilized by the organization.
• Performs other duties as assigned.

Education

• Required: Bachelor’s Degree or equivalent experience in relevant field

Experience

• Required: 2 years

Licensure/Certification/Listing

• Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.