EHR Support Analyst II

HCA Healthcare; Lehigh Acres (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical and dental benefits

401(k) Plan with matching

Tuition assistance and educational support

Job summary

HCA Healthcare in Lehigh Acres is seeking an EHR Support Analyst II to be a key onsite IT resource for supporting clinical applications. This role involves leading clinical systems teams, managing incidents, providing training, and ensuring compliance with accreditation guidelines.

The ideal candidate should possess a Bachelor's degree and 1-3 years of clinical application support experience. Strong leadership skills, communication, and customer service orientation are essential for success in this position.

Qualifications

• Minimum 1-3 years of experience in clinical application support or related work.
• Demonstrated advanced computer skills.
• Valid state driver's license and proof of auto insurance.

Responsibilities

• Lead facility's core clinical systems team on clinical IT activities.
• Provide second-level support as a clinical subject matter expert.
• Facilitate new module/application testing and implementation.

Skills

Clinical operations understanding

Accreditation guidelines knowledge

Effective communication skills

Customer service orientation

Leadership abilities

Education

Bachelor's degree preferred

Tools

Clinical application reporting tools

Job description

Do you have the career opportunities as a(an) EHR Support Analyst II you want with your current employer? We have an exciting opportunity for you to join HCA Florida Lehigh Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

The EHR Support Analyst 2 serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.

• Leads and facilitates the facility's core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of facility‑specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within the facility.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

Knowledge, Skills & Abilities

Required

• Understanding of clinical operations and processes.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Preferred

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Education

• Bachelor's degree preferred.

Experience

• One to Three years’ experience in clinical application support or related clinical work experience.

Certificate / Licence

• Licensing or credentials within specific clinical specialty preferred, if available; possession/maintenance of specialty clinical licensure strongly desired.
• Valid state driver’s license and proof of auto insurance, if applicable.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.