Application Analyst

firstPRO, Inc; United States; On-site; USD 80,000 - 95,000; Full time

Job summary

A staffing and recruiting company is seeking a Level 2 Support Analyst to support plant operations and enhance software solutions in the manufacturing sector. The ideal candidate should have over 3 years of experience in logistics or manufacturing, strong SQL skills, and a relevant bachelor's degree. This full-time role emphasizes troubleshooting complex issues, mentoring team members, and contributing to process improvements.

Qualifications

• 3+ years in manufacturing or logistics industries.
• Experience supporting enterprise software solutions.
• Understanding of Windows Server environments.

Responsibilities

• Troubleshoot and resolve production-related issues.
• Document defects and partner with Engineering for improvements.
• Mentor Level 1 support team members.

Skills

SQL Proficiency

Problem-solving

Mentorship

Technical Troubleshooting

Education

Bachelor’s degree in Information Systems or related field

Tools

Service Cloud

TeamViewer

Job description

This range is provided by firstPRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $95,000.00/yr

Our client is seeking a Level 2 Support Analyst to serve as a trusted problem-solver for customers in the manufacturing and industrial sector. In this role, you’ll take on complex technical challenges, support plant operations, and work closely with cross-functional teams in Support, Engineering, Development, and Product Management. Your expertise will help ensure critical software solutions operate seamlessly and deliver maximum value in production environments.

What You’ll Do

• Take ownership of escalated cases from Level 1 support, customers, and internal teams.
• Troubleshoot and resolve issues related to production scheduling, shop floor data collection, machine connectivity, and automation tools.
• Serve as a subject matter expert across multiple enterprise applications, including ERP, scheduling, automation, and shop floor management systems.
• Perform root cause analysis using SQL, configuration reviews, log analysis, and replication testing.
• Document defects, capture enhancement requests, and partner with Engineering and Product teams to drive improvements.
• Ensure case accuracy and timely updates within the ticketing system.
• Provide configuration guidance, system optimization recommendations, and end-user best practices.
• Mentor and coach Level 1 team members to strengthen the overall support function.
• Contribute to internal documentation, playbooks, and knowledge bases.
• Occasionally assist with software upgrades and new customer implementations.
• Travel periodically as needed (typically once every 6–8 weeks).

Experience

• 3+ years working in the manufacturing, supply chain, or logistics industry, ideally with exposure to IT systems, scheduling, or shipping.
• 3+ years of experience supporting enterprise software (ERP, MES, or other manufacturing-focused platforms).
• Proficiency in SQL (queries, joins, and data validation).
• Familiarity with ERP/MES platforms, production scheduling, or shop floor technology.
• Experience with support tools such as Service Cloud, TeamViewer, or similar.
• Understanding of Windows Server environments, logs, permissions, and networking basics.

Education

• Bachelor’s degree in Information Systems, Engineering, or a related discipline, or equivalent professional experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting

Note: This description reflects the information provided by the employer and does not imply availability or guarantee of employment.