ERP Support Specialist

firstPRO, Inc; Philadelphia (Philadelphia County); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading recruiting firm is seeking an experienced ERP Support Specialist to provide advanced technical support in a dynamic manufacturing environment. This fully remote position involves troubleshooting complex ERP issues and collaborating with customers to deliver effective solutions. The ideal candidate will possess strong SQL skills and a customer-focused mindset, with experience in a manufacturing setting preferred.

Qualifications

• Must have advanced SQL skills (queries, joins, data validation).
• Strong troubleshooting skills with ERP/MES platforms required.
• Experience with Windows Server environments is essential.

Responsibilities

• Provide Level 2 support for ERP and MES platforms.
• Troubleshoot complex application and system issues.
• Collaborate with customers to resolve challenges.

Skills

Advanced SQL skills

Troubleshooting ERP/MES platforms

Customer-focused mindset

Communication skills

Tools

SQL databases

Windows Server environments

Support/ticketing tools

Job description

Sr. Technical Recruiter at firstPRO, Inc

firstPRO is seeking an experienced ERP Support Specialist to provide advanced technical support in a fast-paced manufacturing environment. This role focuses on troubleshooting complex ERP/MES issues, resolving customer challenges, and ensuring smooth system operations. The ideal candidate combines strong technical expertise with excellent customer service skills. This is a Direct hire, fully remote role opportunity to work with mission-critical systems in a fast-paced, collaborative environment.

Base pay range

$80,000.00/yr - $90,000.00/yr

Responsibilities

• Provide Level 2 support for ERP and MES platforms, resolving complex application and system issues.
• Troubleshoot and resolve problems related to SQL databases, Windows Server environments, and ERP integrations.
• Write and optimize SQL queries (including joins, data validation, and reporting).
• Collaborate with customers to identify issues, gather requirements, and deliver timely solutions.
• Work with APIs for integrations (experience preferred).
• Utilize support tools to manage tickets, track issues, and document resolutions.
• Ensure compliance with company standards and best practices in system support.

Qualifications

• Advanced SQL skills required (queries, joins, data validation).
• Strong troubleshooting skills with ERP/MES platforms.
• Experience with Windows Server environments.
• Background in packaging or corrugated industry highly preferred; broader manufacturing experience acceptable.
• Customer-focused mindset with proven ability to resolve complex issues.
• Familiarity with APIs and integrations preferred.
• Experience using support/ticketing tools.
• Excellent communication and problem-solving skills.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT System Operations and Maintenance
• Packaging and Containers Manufacturing