Application Support Engineer

firstPRO, Inc; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

A staffing and consulting firm in New York seeks an experienced Application Support Engineer for a direct hire, onsite position. The role demands monitoring production systems, investigating anomalies, and executing corrective actions. Candidates should have over 3 years in production operations or site reliability engineering, along with basic Linux skills and experience with monitoring tools. Full-time hours include four weekdays and one weekend day per week, offering a competitive salary range of $100,000 to $140,000 annually.

Qualifications

• 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
• Basic Linux system administration skills and networking knowledge.
• Experience using monitoring and observability tools.

Responsibilities

• Monitor production systems and analyze alerts to determine severity and response strategy.
• Investigate system anomalies to identify root causes.
• Determine and execute corrective actions based on risk and business impact.

Skills

Production operations experience

Linux system administration

Troubleshooting skills

Monitoring tools proficiency

Job description

This range is provided by firstPRO, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

firstPRO is now accepting resumes for an Application Support Engineer role in NY, NY. This is a direct hire role and onsite. The typical schedule will be four weekdays and one weekend day per week.

Specific Duties

• Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience.
• Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches.
• Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options (e.g., service restarts, failovers, configuration adjustments, rollbacks).
• Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options in consultation with industry best practices.

Required Skills

• 3+ years in production operations, site reliability engineering, or technical support for mission‑critical systems.
• Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
• Experience using monitoring and observability tools to diagnose system behavior and performance issues.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Information Technology

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