Application Administrator I & Enrollment Systems Specialist

University of Wisconsin-Parkside; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Job summary

The University of Wisconsin-Parkside in Kenosha, WI, is seeking an Application Administrator I & Enrollment Systems Specialist to support the Slate CRM, and related enrollment processes, reporting to the Director of Admissions.

The role involves system configuration, data integrity, user training, documentation, and collaboration with campus stakeholders to improve admissions operations and student data workflows.

Qualifications

• Bachelor’s degree from an accredited institution.
• Experience supporting enrollment services, admissions, student records, or another data intensive administrative operation.
• Experience training or supporting users on technology systems and business processes.
• Experience using data for reporting, assessment, analysis, or process improvement.

Responsibilities

• Configure, maintain, and review the CRM (Slate) and related enrollment systems; coordinate upgrades, patches, testing, documentation, and troubleshooting with IT and vendors.
• Review enrollment and application processes to identify issues and propose enhancements or workflow changes.
• Support data integrations and movement between the CRM, student information system, document management system, and other platforms.
• Develop queries, reports, dashboards, and data exports to support enrollment operations and decision-making.
• Review enrollment data for accuracy and investigate discrepancies across reports and records.
• Create technical documentation, training materials, process maps, SOPs, and troubleshooting guides.

Skills

Enrollment data experience

User training/support

Data reporting/analysis

Education

Bachelor’s degree

Tools

Slate CRM

PeopleSoft

Job description

Position Title

Application Administrator I & Enrollment Systems Specialist

Current Employees

If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category

Academic Staff

Employment Type

Regular

Job Profile

Application Administrator I

Job Duties

The Enrollment Systems Specialist supports the daily operation, maintenance, and improvement of the CRM system, currently Technolutions, Slate Admissions and Enrollment. The Enrollment Systems Specialist supports the administration, maintenance, and improvement of the Slate CRM. This position assists with system projects, completes assigned configuration and testing tasks, provides guidance and training to users, and communicates with campus stakeholders regarding system updates, issues, and process improvements. The specialist may also assist with vendor support requests and coordinate routine follow-up as needed. Additionally, the Enrollment Systems Specialist assists the Director of Admissions in implementing plans and initiatives to recruit the student body, administering the undergraduate admission policy.

Essential Job Functions

Some of the key responsibilities for this position will include:

• Support the configuration, maintenance, and ongoing review of the institution’s CRM, application systems, forms, workflows, rules, communications, checklists, and integrations. Assist with system upgrades, patches, testing, documentation, implementation, and troubleshooting in coordination with Information Technology and system vendors.
• Review application and enrollment processes to identify potential issues and recommend appropriate enhancements, workflow changes, or corrective actions.
• Support data integrations and the movement of information between the CRM, student information system, document management system, application platforms, and other institutional systems.
• Develop and maintain queries, reports, dashboards, and data exports to support enrollment operations, reporting, and decision-making.
• Review enrollment data for accuracy, completeness, and consistency, and investigate discrepancies in reports, applications, student records, and system processes.
• Develop and maintain technical documentation, training materials, process maps, flowcharts, standard operating procedures, and troubleshooting guides.

Key Job Responsibilities

• Creates and updates access permissions and maintains user accounts to maintain application security through user profile management
• Coordinates system-wide updates and installs upgrades and patches
• Monitors and maintains performance metrics for application features and recommends and takes corrective/preventive actions
• Recommends application enhancements or changes that may involve custom design, optional, and third party products
• Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities
• Troubleshoots hardware, software, and system problems

Department

Admissions

Compensation

$45,000-$52,000 commensurate with experience and qualifications

Required Qualifications

• Bachelor’s degree from an accredited institution.
• Experience supporting enrollment services, admissions, student records, or another data intensive administrative operation.
• Experience training or supporting users on technology systems and business processes.
• Experience using data for reporting, assessment, analysis, or process improvement.

Preferred Qualifications

• Master’s degree with experience in Management Information Systems, Data Analytics, or related fields.
• Experience using a Customer Relationship Management (CRM) system. Working knowledge of a student information database system, such as PeopleSoft.
• Knowledge and experience using Slate. Experience in Admissions/student recruitment.

Legal Notice

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment. (see TC1 - App. 4 and p. 12)

Note: Criminal Background Check – The Department of Workforce Development, Equal Rights Division prohibits employers from using criminal background check information, policies or practices that have a “disparate impact” and is not “job-related and consistent with business necessity” in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job.

Reasonable Accommodations

It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability, please contact the Office of Human Resources at 262-595-2204. Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability.

Parkside Crime Statistics Report

In compliance with the Clery Act of 1998, the University of WisconsinParkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at [phone] for a paper copy of the annual report.

Transcript Requirement

Please note: Transcriptions will be required upon hire.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.