Appliance Services Coordinator

Knoxville Utilities Board; Knoxville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Knoxville Utilities Board is seeking a New Service Representative to act as the liaison for customers installing or upgrading gas appliances, coordinating projects end-to-end.

You will prepare estimates, manage contracts, and collaborate with internal teams to ensure a smooth customer experience in the Knoxville area.

Qualifications

• High school diploma or equivalent required.
• Fundamental understanding of electric, gas, water, and/or wastewater systems.
• Strong written and oral communication and customer service skills.
• Proficient with Microsoft Office Suite.
• Valid driver’s license.

Responsibilities

• Act as the primary point of contact for customers seeking new, modified or replacement appliance installations.
• Prepare cost estimates, job packages, financial agreements, and service contracts allowing for a smooth project delivery.
• Coordinate with customers, appliance team members, code inspectors, and internal KUB teams to ensure a seamless customer experience.
• Assist with inventory management of appliances and related stock.
• Stay up to date on all KUB regulations, safety standards, and procedures.

Skills

Communication skills

Customer service

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree in related field

Tools

PeopleSoft

Housecall Pro

ServiceTitan

Job description

Classification

New Service Representative

Work Hours

40+ hours / week: M - F

About KUB

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role

Are you a people person who enjoys solving problems, making connections, and communicating with customers? Join KUB as a Appliance Services Coordinator—your work will help provide KUB customers with the opportunity to install natural gas and other appliances in their homes and improve their daily lives in our region! In this dynamic, customer-facing role, you’ll serve as the go-to liaison for homeowners who are looking to install or replace natural gas appliances such as water heaters, logs and grills. You'll communicate with customers daily to understand their appliance needs and coordinate appliance projects from start to finish. If you're organized, solution-oriented, and thrive in a fast-paced, collaborative environment—this is the role for you!

What You’ll Do

• Act as the primary point of contact for customers seeking new, modified or replacement appliance installations.
• Prepare cost estimates, job packages, financial agreements, and service contracts allowing for a smooth project delivery.
• Coordinate with customers, appliance team members, code inspectors, and internal KUB teams to ensure a seamless customer experience.
• Assist with inventory management of appliances and related stock.
• Stay up to date on all KUB regulations, safety standards, and procedures.

Physical Requirements

Requires the ability to operate and to get in and out of a vehicle many times a day. Requires the ability to move freely throughout the office to review maps, drawings, and design layouts while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain. Requires the ability to work under pressure and tight time constraints while addressing numerous customer issues related to providing new utility service. Requires the ability to lift and/or move up to 100 pounds.

Minimum Requirements

• High school diploma or equivalent
• Fundamental understanding of electric, gas, water, and/or wastewater systems
• Strong written and oral communication and customer service skills
• Ability to manage time effectively and prioritize tasks
• Computer skills, including knowledge of the Microsoft Office Suite
• Valid driver’s license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements

• Two to three (2-3) years of experience in the plumbing or direct sales industry
• Experience in inventory management
• Demonstrated ability to simultaneously manage multiple projects
• Associates or bachelor's degree in related field
• Experience with PeopleSoft applications and/or business management applications such as Housecall Pro or ServiceTitan

Selection Process

• Phase 2 – Experience, training, and education evaluation
• Phase 3 – Interview with department representatives
• Phase 4 – Written, performance, and behavioral exercises
• Phase 5 – Background Investigation
• Phase 6 – Physical assessment and/or drug screen*

• KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer