Planner/Scheduler

Knoxville Utilities Board; Knoxville (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Knoxville Utilities Board recherche un Business Associate pour gérer la planification des ressources et coordonner les activités de l'équipe. Le candidat idéal apportera une expérience en service client, en gestion de projet, et une aisance avec des outils informatiques. Ce rôle essentiel garantit une optimisation des tâches et une communication efficace au sein de l'organisation. Si vous recherchez un environnement dynamique où votre contribution a un impact, rejoignez-nous !

Qualifications

• Associate degree ou 2 ans de cours universitaires en gestion ou logistique.
• Compétences exceptionnelles en service client et communication.
• Expérience dans un rôle similaire recommandée.

Responsibilities

• Planifier les ressources et gérer les équipes pour maximiser la productivité.
• Collaborer avec les clients internes/externes pour fournir un service client de haut niveau.
• Soutenir la documentation, la gestion de projet, et les rapports.

Skills

Customer Service

Project Management

Communication

Analytical Skills

Education

Associate degree or equivalent coursework

Tools

Microsoft Office

KUB Software Systems (e.g., Maximo, CIS)

Job description

Classification:Business Associate

Work Hours:40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: The Planner/Scheduler performs key resource planning and management for the department. The individual will work alongside a team to perform balancing to
maximize crew productivity; ensure that future work is fully planned, prepared, and ready for the workday; be responsible for coordinating with leadership and staffing to ensure proper task optimization, including customer related work and coordination, system improvements and system maintenance, and trouble response; operate in a team environment with a safe and positive attitude related to the crews and their assigned work; and provide support as needed including documentation management, reporting and metrics, project coordination, reviewing completed orders for accuracy, and system querying. Using effective communication skills, the Planner/Scheduler/ Assigner will collaborate with both internal and external customers to provide a high level of customer service. The Planner/ Scheduler must demonstrate flexibility and willingness to accept additional job duties on occasion/as-needed, such as working during storm events, off-shift requirements, etc.

Physical Requirements:

Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Exercises mental and visual alertness frequently.

Minimum Requirements:

• Associate degree or two (2) years of documented college level coursework in business management, transportation and logistics, or other related field or one (1) to three (3) years of demonstrated experience in related field

• Advanced computer literacy and ability to work with Microsoft Office products (Word, Excel, PowerPoint, Project, and Visio)

• Excellent customer service skills, including professionalism with written and verbal communication

• Ability to work independently and on multiple projects and tasks

• Ability to direct the work of others and work well in a collaborative environment

• Valid driver's license

Preferred Requirements:

• 3+ years of utility experience

• Ability to initiate process improvements and implement changes

• Strong analytical and project management skills

• Knowledge of KUB Software Systems (Maximo, CIS, ADMS, Fieldwork, Sharepoint, etc.)

Phase 1 Apply online atwww.kub.org - Menu > Transfer Jobs
Phase 2 Experience, training, and education evaluation
Phase 3 Interview with department representatives
Phase 4 Written, performance, and behavioral exercises
Phase 5 Background Investigation
Phase 6 Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.