Appliance Repair Technician

Diamond Factory Service; Elmhurst (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company van

Phone

Gas card

Uniforms

Health insurance

401(k)

Bonuses

Training & development

Home-based routing

Job summary

Diamond Factory Service is hiring skilled appliance technicians to diagnose and repair residential appliances. This full-time role offers field work with many routes designed around your home, ensuring efficiency and quality service.

You’ll work without sales pressure, focusing on diagnostic and repair skills, while benefiting from home-based start/end times in many territories and comprehensive medical benefits.

Qualifications

• 2+ years of in-home appliance repair experience required.
• Strong customer service and communication skills essential.
• Proficiency with computers and mobile devices.
• Mechanical and electrical aptitude required.

Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers.
• Use a mobile device to document service calls and research technical information.
• Deliver professional, timely, customer focused service.
• Represent Diamond Factory Service with integrity and craftsmanship.

Skills

In-home appliance repair

Driver’s license

Customer service

Computers & mobile devices

Mechanical & electrical aptitude

Education

High school diploma or equivalent

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance

Full-Time | Monday–Friday
Start and end your day from home (most territories)
Medical & Dental Benefits Included
Pay Based on Experience

If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add-ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship.

At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately.

Why Technicians Leave Competitors for Diamond

• No sales pressure. No service contracts. No accessory quotas. Performance is based on diagnostic and repair skills.
• Realistic routing. Territories are designed around your home address to reduce windshield time.
• Support that actually helps. Access to parts, tech support, and leadership that understands the job.
• A stable, respected company. Over 30 years in business, specializing in Whirlpool brands as an authorized service provider.
• A culture built around technicians. Technicians are treated as skilled professionals, not numbers.

Job Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
• Use a mobile device to document service calls and research technical information
• Deliver professional, timely, customer focused service
• Represent Diamond Factory Service with integrity and craftsmanship

Required Experience & Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Minimum 2 years of in-home appliance repair experience
• Strong customer service and communication skills
• Proficiency with computers and mobile devices
• Mechanical and electrical aptitude
• Ability to lift up to 100 lbs
• Must pass a pre-employment drug screen and background check

Benefits & Perks

• Company provided van, phone, gas card, and uniforms
• Paid vacation, personal time, and holidays
• Health insurance
• Optional 401(k) with employer contribution
• Bonus opportunities for exceeding performance goals
• Ongoing training and professional development
• Routes built around your home address
• Advancement opportunities: Lead Technician, Prescreener, Supervisor

Why Techs Stay

Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.