Appliance Repair Technician Experienced

Diamond Factory Service; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company provided van

Health insurance

Paid vacation

401(k) with employer contribution

Bonus opportunities

Ongoing training

Job summary

Diamond Factory Service in Kalamazoo, Michigan, is seeking skilled technicians to diagnose and repair residential appliances. The company focuses on craftsmanship without sales pressure, offering a supportive environment with realistic routing.

Candidates should have at least 2 years of in-home appliance repair experience and a valid driver's license. Benefits include health insurance, a company van, and opportunities for training and advancement.

Qualifications

• Minimum 2 years of in-home appliance repair experience.
• Must pass a pre-employment drug screen and background check.
• Ability to lift up to 100 lbs.

Responsibilities

• Diagnose and repair residential appliances including washers and refrigerators.
• Use a mobile device to document service calls and research technical information.
• Deliver professional, timely, customer-focused service.

Skills

Customer service skills

Communication skills

Mechanical aptitude

Electrical aptitude

Proficiency with mobile devices

Education

High school diploma or equivalent

Tools

Mobile devices

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Full-Time | Monday–Friday
Start and end your day from home (most territories)
Medical & Dental Benefits Included
Pay Based on Experience

If you’re working for a company where you’re judged more on sales, service contract quotas, or accessory add‑ons than on your actual repair skills, you’re not alone. Many talented technicians feel stuck in systems that prioritize revenue over craftsmanship.

At Diamond Factory Service, the business is built differently — and technicians from competitors notice the difference immediately.

Why Technicians Leave Competitors for Diamond

• No sales pressure. No service contracts. No accessory quotas. Performance is based on diagnostic and repair skills.
• Realistic routing. Territories are designed around your home address to reduce windshield time.
• Support that actually helps. Access to parts, tech support, and leadership that understands the job.
• A stable, respected company. Over 30 years in business, specializing in Whirlpool brands as an authorized service provider.
• A culture built around technicians. Technicians are treated as skilled professionals, not numbers.

Job Responsibilities

• Diagnose and repair residential appliances including washers, dryers, refrigerators, ranges, and freezers
• Use a mobile device to document service calls and research technical information
• Deliver professional, timely, customer focused service
• Represent Diamond Factory Service with integrity and craftsmanship

Required Experience & Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Minimum 2 years of in‑home appliance repair experience
• Strong customer service and communication skills
• Proficiency with computers and mobile devices
• Mechanical and electrical aptitude
• Ability to lift up to 100 lbs
• Must pass a pre‑employment drug screen and background check

Benefits & Perks

• Company provided van, phone, gas card, and uniforms
• Paid vacation, personal time, and holidays
• Health insurance
• Optional 401(k) with employer contribution
• Bonus opportunities for exceeding performance goals
• Ongoing training and professional development
• Routes built around your home address
• Advancement opportunities: Lead Technician, Prescreener, Supervisor

Why Techs Stay

Technicians stay because they finally get to do what they were hired to do: fix appliances, take care of customers, and take pride in their work — without the sales pressure or chaotic routing they left behind.