Appliance Care Expert & Customer Advocate

GE Appliances; New York (NY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Service van provided

Laptop computer and smartphone

Uniforms, work boots, and specialized/

Job summary

GE Appliances, the Haier company, is seeking an Appliance Service Technician based in Albany, NY. You will diagnose and repair GE Appliances’ major home appliances, determine when to repair or replace, and promote service plans and accessories to deliver value and an excellent customer experience.

You will operate a service van, document work, and participate in ongoing training. A valid driver’s license, basic repair skills, and a willingness to obtain CFC certification within six months are

Qualifications

• HS Diploma or GED is required to join our team.
• 1+ years of appliance repair, electrical, mechanical, HVAC, or property maintenance experience.
• Ability to diagnose and repair major appliances.
• Excellent customer service and professional communication.
• Valid state driver's license and ability to pass background checks.
• Willingness to obtain CFC Certification within 6 months.
• Willingness to lift parts and stand for extended periods.
• Wear uniforms and maintain grooming aligned with GE Appliances values.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances.
• Assess whether repair or replacement is most cost-effective and advise customers.
• Promote and sell service contracts, water filters, and related products.
• Operate the assigned Bodewell service van to customer locations.
• Document repairs, routes and work activities accurately.
• Participate in training sessions, meetings, and events to maintain expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain customer satisfaction.
• Follow all safety protocols to protect yourself and others.

Skills

Customer service

Communication skills

Electrical knowledge

Mechanical knowledge

HVAC knowledge

Diagnosing issues

Education

HS Diploma or GED

Tools

Salesforce CRM

Job description

GE Appliances, the Haier company, is seeking an Appliance Service Technician based in Albany, NY. You will diagnose and repair GE Appliances’ major home appliances, determine when to repair or replace, and promote service plans and accessories to deliver value and an excellent customer experience.

You will operate a service van, document work, and participate in ongoing training. A valid driver’s license, basic repair skills, and a willingness to obtain CFC certification within six months are