Apple Device Support Pro | Intune & MDM Expert

Networking Technologies and Support, Inc.; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Start on Day 91 of employment

Job summary

Networking Technologies and Support, Inc. is seeking a Mobile Technology Support Technician to deliver Tier 1–2 support for Apple devices in a corporate environment. You will enroll devices with Intune, troubleshoot issues, and assist with provisioning, onboarding, and security policy enforcement.

You will collaborate with IT peers to resolve complex problems, manage asset lifecycle, and ensure customer satisfaction while maintaining service levels in Charlottesville, VA.

Qualifications

• 0-3 years of desktop support, help desk, or mobile device support.
• Experience supporting Apple devices in an enterprise environment.
• Hands-on experience with Microsoft Intune.
• Knowledge of Mobile Device Management (MDM) solutions.
• Experience troubleshooting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Active Directory and user account administration.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide Tier 1 and Tier 2 support for Apple devices including MacBooks, iPads, and iPhones.
• Configure, deploy, maintain, and troubleshoot mobile devices and endpoint hardware.
• Utilize Microsoft Intune for device enrollment, configuration, compliance, and policy management.
• Support users with hardware, software, connectivity, and access-related issues.
• Troubleshoot wireless, VPN, network, and authentication issues.
• Manage inventory, asset tracking, device lifecycle management, and equipment deployments.
• Assist with onboarding and offboarding activities, including device provisioning and account setup.
• Document incidents, service requests, and resolutions within the ticketing system.
• Collaborate with infrastructure, security, and networking teams to resolve complex issues.
• Follow established security policies and procedures to protect company data and devices.

Skills

Apple devices support

Intune experience

Active Directory

MDM knowledge

Customer service

Windows/macOS troubleshooting

Tools

Microsoft Intune

Active Directory

Microsoft 365

Job description

Networking Technologies and Support, Inc. is seeking a Mobile Technology Support Technician to deliver Tier 1–2 support for Apple devices in a corporate environment. You will enroll devices with Intune, troubleshoot issues, and assist with provisioning, onboarding, and security policy enforcement.

You will collaborate with IT peers to resolve complex problems, manage asset lifecycle, and ensure customer satisfaction while maintaining service levels in Charlottesville, VA.