Technology Support Technician

Networking Technologies and Support, Inc.; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits: Start on Day 91 ofemployment

Schedule: M-F 7am-4pm or 8am–5pm

Job summary

Networking Technologies and Support, Inc. is seeking a Technology Support Technician to provide end-user device support in a corporate environment, focusing on PCs, Macs, iPads, and iPhones. You will assist with endpoint management, device provisioning, and user support.

The role emphasizes deploying and troubleshooting hardware and software, resolving connectivity issues, and collaborating with IT teams. Experience in healthcare environment and strong customer service skills are preferred.

Qualifications

• 1-3 years of desktop support, help desk, or mobile device support experience.
• Hands-on experience with Microsoft Intune.
• Experience with Windows and IOS environments.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC’s, printers, and Apple devices including MacBooks, iPads, and iPhones.
• Configure, deploy, maintain, and troubleshoot mobile devices and endpoint hardware.
• Support users with hardware, software, connectivity, and access-related issues.
• Manage inventory, asset tracking, device lifecycle management, and equipment deployments.
• Document incidents, service requests, and resolutions within the ticketing system.
• Collaborate with infrastructure, security, and networking teams to resolve complex issues.
• Follow established security policies and procedures to protect company data and devices.

Skills

Desktop support

Customer service

Communication

Time management

Tools

Microsoft Intune

Job description

We are seeking a Technology Support Technician to provide technical support for technology devices. This role will focus on supporting end user devices including PC’s, MacBooks, iPads, and iPhones, while assisting with endpoint management, device provisioning, and user support in a corporate environment.

The ideal candidate will have experience with delivering end user/deskside support services in a healthcare environment and customer-facing technical support. This position is focused on device deployment, administration, troubleshooting, and end-user support.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC’s, printers, and Apple devices including MacBooks, iPads, and iPhones.
• Configure, deploy, maintain, and troubleshoot mobile devices and endpoint hardware.
• Support users with hardware, software, connectivity, and access-related issues.
• Manage inventory, asset tracking, device lifecycle management, and equipment deployments.
• Document incidents, service requests, and resolutions within the ticketing system.
• Collaborate with infrastructure, security, and networking teams to resolve complex issues.
• Follow established security policies and procedures to protect company data and devices.

Required Qualifications

• 1-3 years of desktop support, help desk, or mobile device support experience.
• Hands-on experience with Microsoft Intune.
• Experience with Windows and IOS environments.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple certifications.

Why Join Us?

• Opportunity to support modern enterprise mobility technologies.
• Collaborative IT team environment.
• Exposure to Apple and Microsoft endpoint management platforms.
• Potential for long-term career growth and advancement.
• Job Type: Full-time
• Pay range: $18-21 (rates are negotiable based on experience)
• Benefits: Start on Day 91 of employment
• Schedule: M-F 7am-4pm or 8am – 5pm

NTS is a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.