APPLE CHAMPION

Micro Center, Inc.; Santa Clara (CA); On-site; USD 30,000 - 49,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company

Industry‑Leading Vendor and Company培训

Clear Career Growth and Advancement

Job summary

Micro Center seeks an Apple Champion to diagnose and repair Apple products and provide outstanding customer support in a fast-paced service environment.

You’ll stay at the forefront of technology, mentor developing technicians, and play a key role in driving customer satisfaction and operational success. Base pay is $22/hour with an opportunity to earn up to $35.50/hour through productivity-based incentives; bonus and commission eligibility apply.

Qualifications

• High School diploma or equivalent required.
• Proficiency in Microsoft Office.
• At least one year of computer service repair or technical customer service experience.
• Industry certifications preferred and required within 90 days of hire.
• Flexible availability including weekends and holidays.
• Ability to stand/walk for shift duration and lift up to 100 lbs occasionally.

Responsibilities

• Identify, diagnose, and document hardware failures or software problems on Apple electronics and communicate with customers via multiple channels.
• Meet productivity, customer satisfaction, and sales goals for the service shop.
• Maintain Apple performance metrics and complete service system transactions accurately.
• Utilize technical manuals and stay updated on retail products and technologies.
• Mentor Apprentice technicians pursuing Apple certifications.
• Provide weekly reporting on customer satisfaction and product summaries.

Skills

MS Office proficiency

GSX knowledge

Customer service experience

Technical service orientation

Education

High School diploma or equivalent

Tools

GSX

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented APPLE CHAMPION. In this role, you'll diagnose and repair Apple products, provide outstanding customer support, and contribute to a high-performing service environment. You'll stay at the forefront of technology, mentor developing technicians, and play a key role in driving customer satisfaction and operational success.

Base pay for the role is $22/hour with an opportunity to make up to $35.50 with productivity based model. Additionally, the position is eligible for bonus and commission.

What You’ll Do

• Identify, diagnose, and document hardware failures or software problems on Apple electronics. Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, or email communication
• Consistently achieve productivity, customer satisfaction, and sales attachment goals of the service repair shop. Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Maintain minimum location Apple performance metrics and complete all service system transactions accurately
• Understand and utilize technical manuals and support resources, and keep up to date on retail products and current technologies
• Maintain appropriate technical certifications to enable proper service of products as required by ASP partners
• Maintain the department by ensuring a clean work area, tracking inventory, stocking and replenishing product, and participating in merchandising activities
• Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory
• Update and maintain Apple AST server
• Serve as primary trainer for Apprentice technicians looking to obtain Apple certifications
• Provide weekly reporting on current customer satisfaction and product summary scores
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• High School diploma or equivalent required
• Proficiency in Microsoft Office
• Prior knowledge and experience with GSX preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• At least one year of computer service repair or technical customer service experience, preferably in a production-oriented service environment
• Effective communication skills and the ability to assist multiple customers in a fast-paced environment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26–50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools—including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.