Appeals Specialist

Universal Health Services; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision

401(K) with company match

SoFi student loan refinancing

Career development opportunities

Pet insurance

Job summary

Universal Health Services in Richmond, VA seeks an Appeals Specialist to resolve billing appeals and support clinical billing processes. The role collaborates with HIM and facility clinicians to fix deficiencies and to secure payments from insurers. Strong data-entry and communication skills are essential for success.

The position offers a dynamic office environment with benefits and opportunities for professional development within UHS and its subsidiaries.

Qualifications

• 1-3 years appeals experience preferred.
• Strong MS Office skills (Excel, Word, Outlook).
• Customer-focused with strong written and oral communication.

Responsibilities

• Resolve appeals related to technical and clinical billing issues.
• Collaborate with HIM and clinicians to correct deficiencies.
• Identify problem accounts and trends; escalate as needed.
• Work with insurance companies to secure payment on balances.
• Document actions taken to resolve issues and meet productivity goals.
• Perform other duties as assigned.

Skills

Appeals experience

Healthcare billing

Attention to detail

Effective communication

Multi-tasking

Data entry (10 key)

Education

High school diploma

Tools

Microsoft Office

Job description

Responsibilities

The Atlantic Region Central Billing Office(“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Appeals Specialist.

The Appeals Specialist is responsible for the resolution of all appeals relating to technical issues identified during the billing of claims and the follow-up on the clinical appeals performed by the facilities.

Key Responsibilities include:

• Responsible for appeals relating to technical and clinical issues identified during the billing of claims
• Works with HIM and facility clinicians to correct deficiencies in a timely manner Identify problem accounts and trends. Escalate as appropriate.
• Works with insurance companies to secure payment on account balances outstanding
• Properly documents the patient account with actions taken to resolve issue.
• Meet productivity standards and departmental goals and objectives.
• Other duties as assigned

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom.

www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Position Requirements

• High school diploma or equivalent
• 1-3 years appeals experience preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required
• Familiarity with appeals and 1-3 years healthcare business office experience preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.