Contact Center Support

Clive Behavioral; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Challenging and rewarding work

Excellent health plans

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Benefits website information

Job summary

Universal Health Services, based in the Atlantic Region Central Billing Office, is seeking a dynamic Contact Center Support to handle first-line inquiries about patient accounts from patients and insurers. The role involves documentation, issue resolution, and coordination with facilities and departments.

Responsibilities include serving as the first point of contact, escalating complex cases, and ensuring timely responses within 24 hours.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused with attention to detail and ability to multi-task; strong written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsibilities

• Document all inquiries concerning patient accounts including patient and third party payers.
• Act as first line of support to patients or third party payers with questions about an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution in the Patient Accounting System.
• Escalate problem accounts to management for assistance and resolution.
• Clearly communicate resolution to responsible parties and guarantors on the account.
• Respond within 24 hours to patient inquiries requiring research and provide updates on status or resolution.
• Work with facility and internal departments to investigate and resolve issues related to patient or insurance inquiries.
• Maintain working knowledge of the call routing system and patient accounting system.
• Other duties as assigned.

Skills

Customer service

MS Office

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Responsibilities

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Contact Center Support.

The Contact Center Support is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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