Apparel Specialist & Customer Experience Pro

DICK'S Sporting Goods, Inc.; Willow Grove (PA); On-site; USD 26,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods is seeking a customer-facing retail teammate in a busy store setting. You will engage athletes, understand shopping needs, and provide product knowledge to enhance the customer experience while contributing to team sales and store goals.

Ideal candidates have 1–3 years in retail or customer-facing roles, and a HS diploma or equivalent. You’ll participate in onboarding, follow store standards, and help drive loyalty programs and customer satisfaction.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).

Skills

Customer service

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a customer-facing retail teammate in a busy store setting. You will engage athletes, understand shopping needs, and provide product knowledge to enhance the customer experience while contributing to team sales and store goals.

Ideal candidates have 1–3 years in retail or customer-facing roles, and a HS diploma or equivalent. You’ll participate in onboarding, follow store standards, and help drive loyalty programs and customer satisfaction.