API Support Engineer | Python & APIs | PST Hours

Odesa.co; Town of Florida, Northern (NY, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Odesa.co in New York is seeking an API Support Engineer to bridge customers and engineering teams, resolving API issues and guiding integrations. This full-time role requires strong Python skills and hands-on API experience, with a focus on proactive communication and customer success.

You will diagnose problems via email, chat, and occasional video calls, contribute to documentation, and coordinate with developers to implement long-term fixes.

Qualifications

• Strong debugging and troubleshooting in distributed systems.
• Navigating codebases (Python, MySQL, Flask/FastAPI).
• Strong programming skills in Python.
• Hands-on experience with APIs (REST).
• Proven experience in a technical support or engineering role.
• Exceptional customer-facing communication skills.

Responsibilities

• Provide technical support to customers via email, chat, and occasional video calls.
• Diagnose and troubleshoot API-related issues, offering timely and effective resolutions.
• Collaborate with development teams to resolve complex technical problems.
• Assist customers in integrating our solutions with their systems using Python.
• Create and maintain detailed support documentation as needed.
• Continuously monitor and improve customer satisfaction through proactive communication.
• Identify recurring technical issues and propose long-term solutions.

Skills

Python programming

REST APIs

Distributed systems

MySQL

Flask/FastAPI

Debugging

Customer communication

Tools

DataDog

Job description

Odesa.co in New York is seeking an API Support Engineer to bridge customers and engineering teams, resolving API issues and guiding integrations. This full-time role requires strong Python skills and hands-on API experience, with a focus on proactive communication and customer success.

You will diagnose problems via email, chat, and occasional video calls, contribute to documentation, and coordinate with developers to implement long-term fixes.