API Support Engineer: Empower Developers to Integrate Faster

Asana; Warsaw (IN); Hybrid; USD 39,000 - 42,000; Full time

Benefits offered by this job

Base salary and RSUs

Health insurance

Lunch catering on office days

Career growth budget

Home office setup budget

Gym reimbursement

Mental health support

MacBooks with accessories

Job summary

Asana is seeking a Developer Support Engineer in Warsaw to partner with developers and customers building on our API platform. You’ll diagnose API issues, guide integrations, and collaborate with Engineering, Product, and Developer Relations to improve our API and tooling.

This role is office-centric with hybrid schedule: in-office Mondays, Tuesdays, and Thursdays; optional remote Wednesdays and Fridays. You’ll have strong debugging, scripting (JavaScript/Python), and English communication

Qualifications

• 3+ years in technical/support, developer support, or related role.
• Experience developing or integrating apps using APIs.
• Strong written and verbal English communication.

Responsibilities

• Provide technical support including API debugging and troubleshooting.
• Triage and escalate API bugs to R&D.
• Support developers via email, forums, and live chat; ensure successful builds on our platform.
• Coordinate with R&D to improve APIs based on feedback.
• Update developer documentation and notify on releases/deprecations.

Skills

API debugging

REST API fundamentals

JavaScript or Python

English communication

Cross-functional collaboration

Troubleshooting

Agile environments

Tools

Git

Linux/Unix

PowerBI/Tableau connectors

Job description

Asana is seeking a Developer Support Engineer in Warsaw to partner with developers and customers building on our API platform. You’ll diagnose API issues, guide integrations, and collaborate with Engineering, Product, and Developer Relations to improve our API and tooling.

This role is office-centric with hybrid schedule: in-office Mondays, Tuesdays, and Thursdays; optional remote Wednesdays and Fridays. You’ll have strong debugging, scripting (JavaScript/Python), and English communication