API Support Engineer — HR/Payroll Integrations

Kombo; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for growth

Company celebrations

Job summary

A leading tech firm in New York City is looking for a Technical Support Engineer to join their team. In this role, you'll provide essential technical assistance to customers, troubleshoot API integrations, and work closely with engineering teams. Ideal candidates possess strong problem-solving and communication skills, with a technical background. The company emphasizes autonomy in a high-performance, supportive culture, ideal for those keen on contributing to a fast-growing environment.

Qualifications

• Technical background in Software Engineering or a related field.
• Ability to read and understand code (JavaScript/TypeScript).
• Experience troubleshooting API integrations.

Responsibilities

• Troubleshoot and debug API integrations and data-sync issues.
• Assist customers via Slack, email, and video calls.
• Collaborate with Product and Engineering teams.

Skills

Problem solving

Communication

Technical aptitude

API debugging

Empathy

Autonomy

Tools

Node.js

TypeScript

SQL

Job description

A leading tech firm in New York City is looking for a Technical Support Engineer to join their team. In this role, you'll provide essential technical assistance to customers, troubleshoot API integrations, and work closely with engineering teams. Ideal candidates possess strong problem-solving and communication skills, with a technical background. The company emphasizes autonomy in a high-performance, supportive culture, ideal for those keen on contributing to a fast-growing environment.