Apartment Maintenance Technician II

Windsor Communities; Melrose (MA); On-site; USD 49,000 - 63,000; Full time

Job summary

A leading property management company is seeking a Service Technician II to join their team in Melrose, MA. The role involves performing general maintenance, responding to emergency repairs, and ensuring compliance with safety regulations. The ideal candidate will have a high school diploma, technical training, and at least 2 years of relevant experience. The position offers competitive compensation, including bonuses and benefits such as paid time off and a housing discount.

Benefits

40% housing discount

Quarterly performance bonuses

Annual PTO

Cellphone stipend

Tuition assistance

Qualifications

• Minimum of 2 years of experience in apartment maintenance or related field.
• Proficient in HVAC, plumbing, electrical, and general maintenance repairs.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, and appliance repairs.
• Respond to emergency maintenance requests and after-hours calls.

Skills

Problem Solving

Communication

Interpersonal Skills

Education

High school diploma or GED

Technical training or certifications

Tools

Hand tools

Power tools

Property management software

Job description

Service Technician II | Windsor at Oak Grove - Melrose, MA

Windsor at Oak Grove is a garden style community consisting of 550 apartment homes.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $24.02 - $30.03 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $49,961 - $62,462.

Bonus: Average quarterly bonus potential of $400 per quarter, based on performance, with an average annual potential of $1,600.

Total Annual Starting Compensation Potential:
$51,561 ($49,961 base + $1,600 bonus)
$64,062 ($62,462 base + $1,600 bonus)

Key Responsibilities:

General Maintenance: Perform routine maintenance tasks including plumbing, electrical, painting, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.

Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. The system currently utilized Yardi.

Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs.

Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.

Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.

Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).

Inventory Management: Manage and track inventory of maintenance supplies and equipment. Request replacements as needed from Service Manager.

Record Keeping:Maintainaccurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet

Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.Interact professionally with contractors, vendors, and suppliers.

Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Benefits:

40% housing discount eligible at a Windsor Community.

Quarterly performance bonuses.

• Annual PTO including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.

Bi-annual regional sales, service, and performance awards.

Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.

For more information, visit:Benefits!

Your Skills & Experience:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Experience:
  • Minimum of 2 years of experience in apartment maintenance or a related field.
  • Proficient in using hand and power tools.
  • Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Experience and ability using smart devices and property management software.
  • EPA Type II preferred or ability to become certified within 90 days of start date.
  • CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
• Physical Requirements:
  • Ability to lift and carry up to 50 pounds.
  • Ability to stand, walk, bend, and climb stairs/ladders for extended periods.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

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Windsor Property Management Company is an Equal Opportunity Employer.