Field Service Technician I

Kappaalphapsi1911; Allentown (Lehigh County); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Technicians to join their team. In this pivotal role, you will be responsible for the cleaning, refurbishing, and repairing of precision surgical instruments, ensuring high standards of safety and quality. You will work closely with senior technicians and sales teams to foster positive customer relationships and enhance satisfaction. This position offers a unique opportunity to contribute to the healthcare sector while developing your technical skills in a supportive environment. If you are passionate about making a difference in patient care, this role is ideal for you.

Qualifications

• Ability to read and interpret safety and operating documents.
• Strong problem-solving skills for technical issues.

Responsibilities

• Repair and maintain precision surgical instruments.
• Build customer relationships and manage expectations.
• Comply with ISO and FDA regulations.

Skills

Problem-solving skills

Customer relationship management

Technical documentation interpretation

Mathematical skills

Education

High School Diploma

Technical Certification in Medical Equipment

Tools

Precision surgical instruments

ISO and FDA regulations knowledge

Job description

B. Braun Medical, Inc.

Company: B. BRAUN MEDICAL (US) INC
Job Posting Location: Allentown, Pennsylvania, United States
Functional Area: Field Service
Working Model: Remote
Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday
Shift: 5X8
Relocation Available: No
Requisition ID: 4062

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision.

Responsibilities: Essential Duties

• Repair Surgical instruments with the guidance of Field Service Technicians II and Senior technicians;
• Build and maintain a positive relationship with the customer.
• Manage customer expectations to meet or exceed satisfaction.
• Partner with Sales team(s) to grow business in assigned territory.
• Accurate and timely repairs of precision surgical instruments.
• Manage all on-site repairs, maintenance and testing of assigned instruments and equipment.
• Diagnose errors or technical problems and determine proper solutions, requiring strong problem-solving skills.
• Produce timely daily work orders.
• Update customer reports as needed.
• Cooperate with sales and technical teams to share information across the organization.
• Comprehend customer requirements and make appropriate recommendations.
• Perform regular maintenance and cleaning of work area and company equipment.
• Comply with applicable ISO and FDA regulations as stated in Quality Manual.
• Embody the Company's Vision, Mission and Values.
• Other duties may be assigned.

Expertise: Knowledge & Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in