Customer Service Engineer II, XP & AT, Greenville SC

Siemens Healthineers AG; Greenville (SC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in medical technology is seeking a Customer Service Engineer II to join their dynamic team. This role involves servicing and maintaining medical imaging equipment, ensuring optimal performance and customer satisfaction. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work independently. With a commitment to innovation and sustainability, this company offers a supportive environment for professional growth. If you are ready to take the next step in your career and make a difference in healthcare, this opportunity is perfect for you.

Benefits

Company Car

Flexible Work Environment

Professional Development Opportunities

Qualifications

• 3+ years experience as a medical technologist or field service engineer.
• Proficient in using tools and service test equipment.

Responsibilities

• Install, troubleshoot, and repair Siemens Healthcare Medical Solution instrumentation.
• Deliver timely repairs and adequate training for optimal system performance.

Skills

Customer Service Skills

Technical Troubleshooting

Preventative Maintenance

Medical Imaging Equipment

Communication Skills

Education

High School Diploma

Technical Associate's Degree

Tools

Service Test Equipment

MS Office Applications

eVO

mButler

Concur

Job description

Customer Service Engineer II, XP & AT, Greenville SC page is loaded

Customer Service Engineer II, XP & AT, Greenville SC

Apply remote type Remote locations CYA CG time type Full time posted on Posted 2 Days Ago job requisition id R-18481

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – Greenville, SC
• Shift Requirements after onboarding/training for this role: M-F, 12:00 AM – 9:00 PM

This is a role well suited to an ambitious professional, looking for the next step in their career. As aCustomer Service Engineer II,you will be responsible for:

• You will be servicing XP & AT Equipment in the Greenville, SC area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Medical Solution instrumentation at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best ifyou are familiar withwhat is below,and would like todo develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 3+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.