Apartment Leasing Concierge: Elevate Tours & Resident Experience

IDM Companies; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

IDM Companies in Mesa, AZ is seeking a Leasing Consultant to be the first point of contact for prospects and residents, ensuring an outstanding experience from tour through tenancy. You’ll build rapport, explain amenities, and help applicants move in smoothly while maintaining occupancy goals.

You will assist with marketing efforts, coordinate applications and background checks, and work with maintenance staff to address resident needs.

Qualifications

• 1-3 years relevant property management experience.
• Excellent customer service with strong attention to detail.
• Basic leasing knowledge - including Fair Housing Laws.
• Team player, willing to go the extra mile to provide concierge level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.

Responsibilities

• Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area.
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention.
• Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary.

Skills

Property management

Customer service

Fair Housing Laws

Team player

Fast-paced environment

Microsoft Office

Weekend availability

Tools

Microsoft Office

Job description

IDM Companies in Mesa, AZ is seeking a Leasing Consultant to be the first point of contact for prospects and residents, ensuring an outstanding experience from tour through tenancy. You’ll build rapport, explain amenities, and help applicants move in smoothly while maintaining occupancy goals.

You will assist with marketing efforts, coordinate applications and background checks, and work with maintenance staff to address resident needs.