Leasing Concierge: Drive Tours & Resident Experience

Mark--taylor-Residentia; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Rent discounts

Amenities access

Employee appreciation events

Career growth opportunities

401(k) with company match

Paid time off and holidays

Medical, Dental, Vision benefits

Job summary

Mark-Taylor is hiring a Leasing Consultant at Azola Desert Ridge in Phoenix, AZ. You will serve as the welcoming face for residents and prospects, conducting informative tours and guiding applicants through the full leasing process to secure approvals.

The role emphasizes delivering exceptional customer service, maintaining files and pricing, and creating memorable resident experiences across communication channels. This is a full-time on-site position with benefits and growth opportunities.

Qualifications

• Minimum of one year sales or customer service experience.
• Ability to resolve conflicts and provide high level customer care.
• Excellent verbal and written communication skills.
• Time management and organizational skills.
• Goal oriented, self-starter work ethic.
• Associates and/or bachelor’s degree preferred.
• Proficiency with Microsoft Office Suite.
• Basic understanding of written and verbal English

Responsibilities

• Serve as the “face” of Mark-Taylor— greeting prospective & current residents and providing an exceptional experience.
• Conduct detailed and informative tours with prospective residents.
• Close the sale— guiding prospective residents through the complete application process and following up with future residents regarding their status.
• Create positive and memorable experiences for future and current residents through all mediums of communication (email, telephone, in-person, etc.)
• Maintain resident files, accept rental payments, and actively manage apartment availability and pricing.
• Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting Mark-Taylor’s high brand standards

Skills

Sales experience

Customer service

Communication skills

Time management

Organizational skills

Self-starter

Microsoft Office proficiency

Written English

Education

Associates or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Mark-Taylor is hiring a Leasing Consultant at Azola Desert Ridge in Phoenix, AZ. You will serve as the welcoming face for residents and prospects, conducting informative tours and guiding applicants through the full leasing process to secure approvals.

The role emphasizes delivering exceptional customer service, maintaining files and pricing, and creating memorable resident experiences across communication channels. This is a full-time on-site position with benefits and growth opportunities.