General Manager ($134,700.00 - $168,900.00)

Irvine Company; San Jose (CA); On-site; USD 135,000 - 169,000; Full time

Job summary

Irvine Company Apartment Communities seeks a General Manager to lead operations for one or more communities in the San Jose area. You will oversee the on-site management team, drive resident relations, and manage financial performance to budget while upholding Irvine Company standards.

This role requires 5–7 years of related experience, a high school diploma or bachelor’s degree, and certifications such as CPM or Real Estate License.

Qualifications

• Excellent English communication skills (verbal and written).
• Strong customer service mindset and leadership abilities.
• Ability to analyze and interpret financial statements.
• Experience managing budgets and driving revenue opportunities.
• CPM certification or Real Estate License is preferred.

Responsibilities

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds to resident requests and concerns.
• Leads onsite leadership team to ensure goals/expectations are achieved.
• Trains, onboards and develops team members with focus on engagement and retention.
• Manages property financial performance, budget variances, and revenue opportunities; develops community strategy.
• Oversees leasing, maintenance and resident services across the property.
• Ensures Irvine Company standards are met at all times.
• Monitors key metrics and sets renewal/leasing goals; tracks NPS and customer feedback.
• Ensures plans are in place to achieve company targets.

Skills

English proficiency

Leadership

Education

High school diploma

Bachelor's degree preferred

CPM certification

Real Estate License

Job description

Location

San Jose, CA, 95134

Division

Apartments - On-Site (Apt OnSite)

Position Summary:

The General Manager is responsible for leading all phases of operation of a single community, multiple communities or super-building, including, but not limited to, direct supervision and development of the on-site management team, financial performance to budget and accountability for the leasing, resident relations and maintenance functions. The position provides inspirational leadership, successfully promotes company values, and creates an environment of exceptional customer service for residents, prospects and vendors.

• Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Provides leadership to onsite leadership team to ensure goals/expectations are achieved.
• Responsible for training, onboarding, and development of all team members with focus on employee engagement and retention. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
• Manages financial performance of property to include accountability for budget variances providing input for budget and forecast planning and identifying opportunities to increase revenue. Creates and executes community strategy.
• Oversees all property operations including leasing, maintenance and resident services.
• Ensures the condition and quality of the communities meet the Irvine Company standards at all times.
• Monitors/evaluates key metrics for community; creates renewal and leasing goals; monitors NTV's; monitors Net Promoter Scores (NPS), social media feedback and follows up as needed.
• Monitors key performance metrics; ensure plans are in place to achieve company targets.
• Performs audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.
• Partner with Irvine Company Apartment Development to ensure customer service standards and operational key performance indicators (KPI's) are achieved during ongoing reinvestment projects.
• Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions

Additional Requirements:

Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations:

• Education & Experience:
• High school diploma;. Bachelor's degree preferred.
• 5-7 years related experience; business and financial acumen with ability to read and interpret financial statements.
• Other:
• Industry certifications preferred (CPM, Real Estate License).
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Ability to work evenings, weekends and holidays

Community Details:

Communities of Responsibility: Riverview
Unit Count: 1308

Compensation:

Base Pay Range:$134,700.00 -$168,900.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.