APAC Lead, Technical Support Engineering

Cursor; United States; Remote; USD 140,000 - 230,000; Full time

Job summary

SpaceXSI is hiring its first Technical Support Engineering Leader for APAC to guide a team of Technical Support Engineers and deliver exceptional support experiences to SpaceXSI users. You will mentor engineers, drive process improvements, and partner with product and engineering to align on priorities.

Ideal candidates are former support engineers with leadership experience who thrive in fast-paced startup environments, enjoy developer tools, and proactively build automations while growing the

Qualifications

• Experience as a Technical Support Engineer or in a hands-on technical support role.
• Experience managing or leading a technical support team in a SaaS or developer-focused company.

Responsibilities

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.

Skills

Team leadership

Mentorship

Escalation management

Metrics & goals

Product collaboration

Documentation culture

Job description

SpaceXSI is hiring its first Technical Support Engineering Leader for APAC to guide a team of Technical Support Engineers and deliver exceptional support experiences to SpaceXSI users. You will mentor engineers, drive process improvements, and partner with product and engineering to align on priorities.

Ideal candidates are former support engineers with leadership experience who thrive in fast-paced startup environments, enjoy developer tools, and proactively build automations while growing the