APAC Customer Support Team Lead - Remote

DoorDash Canada; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

DoorDash is seeking a Team Lead, Customer Support to lead the APAC support team, ensuring fast, empathetic assistance for hospitality operators. You will oversee daily operations, mentor agents, and maintain high service standards across time zones.

The role emphasizes player-coach leadership, cross-functional collaboration, and data-driven coaching to improve performance and customer satisfaction.

Qualifications

• 3+ years of technical customer support experience, SaaS a plus.
• Ability to inspire, coach, and develop a high-performing remote team.
• Strong focus on delivering outstanding customer experience every time.

Responsibilities

• Act as Player-Coach, directly supporting customers when needed.
• Guide and support a team of customer support representatives.
• Coach for performance with regular feedback and training.
• Monitor metrics, conduct quality reviews, and drive training improvements.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Technical CS Experience

Remote team coaching

Customer experience

Clear communication

Problem solving

Tool proficiency

Tools

CRMs

Help desk tools

Analytics dashboards

Job description

DoorDash is seeking a Team Lead, Customer Support to lead the APAC support team, ensuring fast, empathetic assistance for hospitality operators. You will oversee daily operations, mentor agents, and maintain high service standards across time zones.

The role emphasizes player-coach leadership, cross-functional collaboration, and data-driven coaching to improve performance and customer satisfaction.