Remote APAC Delivery Operations Specialist

Grip.Events; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Grip.Events is seeking a Delivery Operations Specialist to support event participants across APAC hours, handling written support via HubSpot and coordinating with EU/US teams. You’ll troubleshoot issues, maintain secure communications, and learn our tools (HubSpot, Jira, Salesforce, Slack, Notion) to deliver excellent customer care.

You’ll collaborate across teams, adapt to evolving products and policies, and contribute to a growing professional support function with opportunities for personal

Qualifications

• Empathetic: People in delivery operations roles should genuinely want to help other people.
• Tech savvy: Tech provides us with more ways than ever to communicate with each other.
• Strong communicator: This job is about communicating with other people.
• Master of simplicity: When a customer reaches out, assess the problem quickly and present a simple answer.
• Growth mindset: Be prepared to learn and adapt as products and policies evolve.
• Collaborative: Work across teams and time zones, communicating effectively with all levels of management.

Responsibilities

• Prioritise and process event participant, customer, and partner requests (written via emails).
• Investigate and resolve queries/tickets, reproducing issues and checking event configuration.
• Provide assistance to customers/partners experiencing technical issues.
• Maintain accurate service records and categorise tickets in HubSpot.
• Keep communications private and secure.
• Learn to use HubSpot, Jira, Salesforce, Slack, Notion to deliver customer care.
• Liaise with partners to ensure event participants are serviced.
• Work with operations to drive positive customer satisfaction results.
• Work with product to enhance Knowledge Base and raise bugs with clear notes.
• Provide ongoing reporting on queries and trends.
• Action internal delivery tickets and support wider team initiatives.
• Own handovers to/from EU/US team at APAC day start/end.

Job description

Grip.Events is seeking a Delivery Operations Specialist to support event participants across APAC hours, handling written support via HubSpot and coordinating with EU/US teams. You’ll troubleshoot issues, maintain secure communications, and learn our tools (HubSpot, Jira, Salesforce, Slack, Notion) to deliver excellent customer care.

You’ll collaborate across teams, adapt to evolving products and policies, and contribute to a growing professional support function with opportunities for personal