Answering Service -Flexible Schedule- Full and Part Time

Express Employment Professionals - Cincinnati East; Canton (OH); Hybrid; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Weekend differential

Flexible scheduling

Job summary

Express Employment Professionals – Cincinnati East is seeking friendly, dependable individuals to join a busy answering service team in Canton, Ohio. This entry-level role offers part-time and full-time hours, with a starting pay of $15.00 per hour plus a $1.00/hour weekend differential.

You will be the first point of contact for various businesses, providing professional and courteous assistance to callers.

Qualifications

• Excellent communication and active listening skills.
• Professional phone presence and customer service mindset.
• Basic computer and typing skills.
• Ability to multitask in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to maintain confidentiality, especially for medical or professional calls.

Responsibilities

• Answer incoming calls for multiple businesses and organizations.
• Provide professional, friendly, and accurate customer service.
• Take messages and relay information according to client guidelines.
• Gather and document caller information.
• Handle calls with confidentiality and professionalism.
• Transfer calls or escalate urgent matters when necessary.
• Maintain accurate records while using computer systems and phone software.

Skills

Clear communication

Active listening

Phone etiquette

Basic computer skills

Typing

Dependable attendance

Confidentiality

Tools

None

Job description

Customer Service Representative / Answering Service Associate

Location: Canton, OH
Pay: $15.00 per hour + $1.00/hour weekend shift differential
Schedule: Part-Time or Full-Time Available (30+ hours considered full-time)

Join a Professional Answering Service Team!

We are currently seeking friendly, dependable, and customer-focused individuals to join a busy Answering Service team in Canton, Ohio. This is an excellent opportunity for entry-level candidates, students, retirees, or anyone looking for flexible work hours and steady income.

In this role, you will serve as the first point of contact for a variety of businesses, helping callers receive professional and courteous assistance. Clients may include medical offices, dental practices, schools, business call lines, and other organizations that rely on exceptional customer service.

What You’ll Do

• Answer incoming calls for multiple businesses and organizations
• Provide professional, friendly, and accurate customer service
• Take messages and relay information according to client guidelines
• Gather and document caller information
• Handle calls with confidentiality and professionalism
• Transfer calls or escape urgent matters when necessary
• Maintain accurate records while using computer systems and phone software

What We’re Looking For

• Strong communication and active listening skills
• Professional phone presence and customer service mindset
• Basic computer and typing skills
• Ability to multitask in a fast-paced environment
• Dependable attendance and punctuality
• Ability to maintain confidentiality, particularly when handling medical or professional client calls
• Previous customer service, receptionist, call center, or administrative experience is helpful but not required

Schedule & Hours

• Available shifts between 6:00 AM and 10:00 PM
• Weekend availability required
• Part-time and full-time opportunities available
• Flexible scheduling options may be available based on business needs

Pay & Benefits

• Starting pay: $15.00 per hour
• Additional $1.00 per hour shift differential for weekend hours
• Full-time status begins at 30+ hours per week
• Upon permanent hire, employees may be eligible for company-sponsored benefits
• Express Employment Professionals offers benefits to eligible associates while on assignment

Why This Position?

• Great opportunity for students seeking flexible work hours
• Ideal for retirees looking to supplement income
• Entry-level candidates are encouraged to apply
• Gain valuable customer service and communication experience
• Work with a supportive team in a professional office environment

Express Employment Professionals is an Equal Opportunity Employer. We look forward to helping you find your next opportunity!

Job Type: Full-Time, Part-Time
Pay: $15.00 per hour + $1.00/hour weekend differential
Location: Canton, OH

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