Annual Service Renewal Specialist — Customer Retention Pro

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Acorn Stairlifts, Inc. is seeking an Annual Service Agreements Renewal Agent to connect with existing customers and drive renewals in a professional, customer-focused environment. This role involves handling renewals, payments, and account updates.

You will document interactions, explain coverage, and maintain accurate records while meeting performance goals. The position is office-based in Florida with standard business hours.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service, collections, sales, or call center experience preferred.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Contact existing customers to remind them to renew annual service agreements.
• Follow up on customers with outstanding balances and process payments over the phone.
• Document customer interactions, payments, and account updates accurately.
• Explain service coverage and plan limitations to customers.
• Meet sales goals and KPIs while adhering to company policies.

Skills

Communication

Active listening

Customer-focused

Problem solving

Data entry

Payments processing

Independent worker

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

Acorn Stairlifts, Inc. is seeking an Annual Service Agreements Renewal Agent to connect with existing customers and drive renewals in a professional, customer-focused environment. This role involves handling renewals, payments, and account updates.

You will document interactions, explain coverage, and maintain accurate records while meeting performance goals. The position is office-based in Florida with standard business hours.