On-Site Customer Support Specialist — Orlando (Growth)

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company-paid Life Insurance + Short- &

Long-Term Disability

Enrollment in 401(k) with companymatch

7 paid holidays

10 days paid time off annually

15 days PTO after 2 years

Energetic workplace environment

Job summary

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and basic technical support to our customers in Orlando. This regular full-time, on-site role offers opportunities to grow with a leading industry company.

You will serve as the primary contact for customer and dealer inquiries, schedule service calls, process parts orders, and verify warranty coverage with professionalism and empathy. Strong communication and problem-solving are essential.

Qualifications

• 2–4 years of customer support or related experience.
• Equivalent combination of education and experience.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries.
• Resolve customer concerns with professionalism and empathy.
• Provide basic technical assistance and escalate when needed.
• Document customer interactions and complete incident reports.
• Confirm service appointments and coordinate daily scheduling.
• Assist customers with parts orders and service call scheduling.
• Determine warranty coverage and support accurate invoicing or collections.
• Identify recurring service issues and escalate when needed.
• Process RMAs and respond to voicemail and email support requests.
• Follow all safety, security, and company procedures.

Skills

Microsoft Windows

Typing

Verbal communication

Written communication

Customer service

Active listening

Troubleshooting

Team player

Adaptability

Punctuality

Job description

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and basic technical support to our customers in Orlando. This regular full-time, on-site role offers opportunities to grow with a leading industry company.

You will serve as the primary contact for customer and dealer inquiries, schedule service calls, process parts orders, and verify warranty coverage with professionalism and empathy. Strong communication and problem-solving are essential.