Animal Care Supervisor

VCA Animal Hospitals, Inc; Sylvania (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Generous employee pet discount

401k

Medical, vision and dental insurance

Paid holidays

Job summary

VCA SylvaniaVET in Ohio seeks an experienced Animal Care Supervisor to lead the Animal Care team and oversee boarding and grooming operations. You will hire, train, schedule, and supervise staff, ensure pet safety and well-being, and partner with the medical team to support patient care as needed.

You will maintain facility standards, manage client interactions during reservations, check-ins, stays, and check-outs, and contribute to outstanding customer experiences while driving efficient

Qualifications

• Previous animal care experience required.
• Knowledge of canine and feline behavior, body language, handling and restraint techniques.
• Strong leadership, communication, and organizational skills.
• Ability to communicate effectively with team members, hospital staff, and clients in person, by phone, email, text, and medical records.

Responsibilities

• Lead, coach, and supervise Animal Care team members.
• Recruit, train, schedule, and develop staff to support high-quality patient care and client service.
• Foster collaboration between boarding, grooming, and hospital teams through a "One Practice" approach.
• Assist with performance evaluations, coaching, corrective action, and employee development.
• Ensure clear communication across shifts, departments, and with clients.
• Maintain staffing schedules that support hospital needs and operational efficiency.
• Monitor boarding operations, pet care protocols, and facility standards.
• Support practice goals by identifying opportunities to improve revenue, control expenses, and solve operational challenges.
• Lead by example through professionalism, positivity, and effective communication.
• Perform additional duties and special projects as assigned.

Skills

Leadership

Communication

Organizational skills

Staff supervision

Microsoft Office

Tools

Microsoft Office

Outlook

Job description

We are seeking an experienced Animal Care Supervisor to join our leadership team.

At VCA SylvaniaVET, our mission is to earn the trust of every pet parent by delivering exceptional care and service, building lifelong partnerships for their pets' health and well-being.

The Animal Care Supervisor oversees the daily operations of our boarding and grooming services, including hiring, training, scheduling, and supervising staff across a 7-day operation. This role is responsible for ensuring the safety, comfort, and well-being of all pets, maintaining accurate feeding, medication, and care records, and partnering with the hospital's medical team to support patient care when needed.

This position also ensures boarding facility standards are maintained, including cleaning, laundry, bathing, and overall pet care. The Supervisor works closely with clients throughout the reservation, check-in, stay, and check-out process to deliver an outstanding customer experience while supporting the growth and success of the practice.

Key Responsibilities

• Lead, coach, and supervise Animal Care team members.
• Recruit, train, schedule, and develop staff to support high-quality patient care and client service.
• Foster collaboration between boarding, grooming, and hospital teams through a "One Practice" approach.
• Assist with performance evaluations, coaching, corrective action, and employee development.
• Ensure clear communication across shifts, departments, and with clients.
• Maintain staffing schedules that support hospital needs and operational efficiency.
• Monitor boarding operations, pet care protocols, and facility standards.
• Support practice goals by identifying opportunities to improve revenue, control expenses, and solve operational challenges.
• Lead by example through professionalism, positivity, and effective communication.
• Perform additional duties and special projects as assigned.

Minimum Qualifications

• Previous animal care experience required.
• Knowledge of canine and feline behavior, body language, handling, and restraint techniques.
• Strong leadership, communication, and organizational skills.
• Ability to communicate effectively with team members, hospital staff, and clients in person, by phone, email, text, and medical records.
• Basic proficiency with Microsoft Office, Outlook, and general computer applications

Preferred Qualifications

• 2+ years Veterinary or Boarding Facility experience.
• 2+ years Supervisory experience in an animal-related field.

Required Experience

• 6 months to one year of Supervisory experience.
• 1+ year of Veterinary Assistant/ Technician Experience OR 2+ years Boarding Facility/ Kennel Experience.

Why You Should Consider Us

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

Schedule

• 6, 8 or 12 hour shifts
• Weekends and Holidays
• Mornings, Afternoons and Evenings

Job Type

• Full time (30+ hours)

Benefits

• Generous employee pet discount
• 401k
• Medical, vision and dental insurance
• Paid holidays

Compensation

• Starting at $18.00
• Will commensurate with experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com