Boarding Supervisor

Vicar Operating, Inc. dba VCA; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Pet Discounts

Continuing Education

Leadership Growth

Job summary

VCA Briarcliff Animal Hospital seeks an experienced Boarding Supervisor to lead our boarding department and mentor the Animal Care Attendants. The role blends hands-on pet care with team leadership and administrative duties.

You will coordinate boarding reservations, safety, and daily husbandry, while working closely with veterinarians and technicians to ensure top-quality care for medical boarders and hospitalized pets. A flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• Experience in animal care (boarding, kennel, dog daycare, or veterinary hospital) required.
• Leadership, supervisory, or team lead experience strongly preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Ability to stand, walk, and lift up to 40 pounds for extended periods.

Responsibilities

• Lead the boarding department; train, mentor, coach, and schedule staff.
• Maintain a clean, safe, and organized boarding environment; monitor supplies.
• Communicate with clients about reservations, needs, and medication instructions.
• Coordinate care with veterinary doctors/technicians for medical boarders.
• Assist with daily husbandry duties: cleaning, feeding, walking, bathing, and laundry.

Skills

Leadership

Supervision

Communication

Customer service

Multitasking

Flexibility

Lifting up to 40 lbs

Job description

Do you have a passion for providing top-tier pet care and a knack for leading a dedicated team? VCA Briarcliff Animal Hospital is seeking an experienced and motivated Boarding Supervisor to join our leadership team! The successful candidate will share our commitment to delivering exceptional service to our loyal clientele and the highest quality care to their boarded and hospitalized pets, while guiding and mentoring our animal care team.

What You'll Do (Job Responsibilities)

As our Boarding Supervisor, you will lead our boarding department by combining direct animal care with team leadership and administrative oversight. Responsibilities include, but are not limited to:

• Team Leadership & Training: Oversee the daily operations of the boarding department. Train, mentor, coach, and schedule the boarding staff and Animal Care Attendants to ensure consistent, high-quality care.
• Operations & Safety: Maintain a clean, safe, and highly organized boarding environment. Monitor inventory of pet care, cleaning, and feeding supplies, and coordinate ordering as needed.
• Client & Department Communication: Communicate professionally with clients regarding boarding reservations, special needs, medication instructions, and general updates.
• Collaborative Care: Act as a key liaison between the boarding team and our veterinary doctors/technicians to seamlessly coordinate care for medical boarders and hospitalized pets.
• Hands-on Care Support: Assist the team as needed with daily husbandry duties, including: Cleaning and disinfecting cages, runs, and common hospital areas. Feeding, watering, and monitoring the health and behavior of dogs and cats. Walking and exercising dogs. Bathing pets and doing laundry. Assisting Doctors and Technicians with safe patient handling when necessary.

What We're Looking For (Skills & Qualifications)

Prior experience in animal care (boarding, kennel, dog daycare, or veterinary hospital) is required. Leadership, supervisory, or team lead experience is strongly preferred. Excellent communication, interpersonal, and customer service skills. Strong organizational skills with the ability to multitask in a fast-paced environment. Ability to work a flexible schedule, including evenings, weekends, and holidays as required by the needs of the business. Ability to stand, walk, and be on your feet for extended periods, and safely lift up to 40 pounds.

Why Join the VCA Family?

We offer competitive compensation and great benefits for eligible employees!

• Medical, dental, and vision insurance.
• Time Off: Paid vacation, sick days, and holidays.
• Savings: 401(k) retirement plan.
• Perks: Generous personal employee pet care discounts, access to continuing education, and opportunities for professional growth and leadership development!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.