Animal and Customer Care Associate - Westland

Michigan Humane; Westland (MI); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Medical, Vision, and Dental Insurance

Paid Time Off & Holidays

Retirement Plan

Job summary

Michigan Humane in Westland, MI is seeking an Animal and Customer Care Associate to provide compassionate care and front-line support at the adoption center. You will help customers, guide adopters, process adoptions and intakes, and ensure the animals receive daily care and enrichment.

The role requires a high school diploma (or equivalent), the ability to lift 50 lbs, and weekend availability; training will cover handling protocols, safety, and animal care standards.

Qualifications

• High School diploma (or equivalent).
• 1-3 years of related experience.
• Must be able to work weekends.

Responsibilities

• Provide excellent customer service to visitors and adopters.
• Assist potential adopters and complete all forms and paperwork.
• Process cash handling activities for adoptions and intakes.
• Care for animals: feeding, cleaning, enrichment, and daily routines.
• Maintain clean kennels, cages, dishes, and public areas.
• Assist with medical tasks under supervision as needed.

Skills

Compassionate communication

Customer service focus

Calm under pressure

Teamwork and diplomacy

Education

High School diploma or equivalent

Job description

# Animal and Customer Care Associate - WestlandWestland - Westland, MI 48185## DescriptionJob Title: Animal and Customer Care AssociateLocation: Westland, MIHours: Full-Time; 4 10-Hour Shifts Who We Are:Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us:We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:* Competitive salary and benefits* Medical, Vision, and Dental Insurance* 403(b) Retirement Savings Account* Opportunities for professional development, growth, and continuing education* A positive and collaborative work environment* Work-life balance and flexible working hours (compressed work schedule option!)* Paid Time Off & Holidays* Human & Pet Bereavement* Clinic discounts to up to 75% off services for your own pet(s)* Relaxed dress code* Wellness program with professional counseling services available to employees* Animal food discount* Free or discounted adoption fees to adopt a new friend.* Sabbatical Policy* Uniform Allowance* Paid Parental Leave* Yearly performance reviews & employee engagement surveys* Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. The ACC Associate also works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment. **Responsibilities:*** Provides excellent customer service by assisting customers, answering questions, and explaining procedures and protocols.* Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources.* Greet all contacts on the phone and in person in a friendly and professional manner.* Assist potential adopters through the adoption process by listening to their needs, helping them match with an animal, and completing all forms and paperwork.* Process cash handling activities with regard to adoptions and intakes.* Humanely treats and care for all animals entrusted to Michigan Humane.* Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.* Feed, water, walk, socialize and bathe animals according to schedules and established protocols.* Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.* Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry* Restock assigned areas with essential supplies at the end of each shift* Obtain lab specimens such as feces and urine.* Administer medications and assist with vaccine administration under supervision.* Assist with animal handling and/or the restraint of animals when necessary. **Qualifications:*** Flexible with the ability to thrive in an emotional, fast-paced work environment* Ability to show compassion to both animals and people in sensitive situations* Possesses good communication skills, diplomacy, and tact at all times.* Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance* Must have visual acuity to accurately read animal body language* Required weekend schedule* High School diploma (or equivalent)* 1-3 years of related experience* Previous animal experience a plus Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!