Angel Tree Client Interviewer & Data Entry Clerk (7924)

SALVATION ARMY A GEORGIA CORP; Victoria (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

The Salvation Army Victoria Corps is seeking a Seasonal Part Time worker to interview clients for Christmas assistance, assess eligibility, and enter data into the system for accurate records. You will help prepare gifts, sort and label items, and support the Angel Tree program duties as needed.

Proficiency with computers and basic software, plus strong customer service skills, are essential. Bilingual Spanish is preferred to communicate with a diverse client base while maintaining professional

Qualifications

• HS Diploma required; some college preferred in social services or related field.
• One year of data entry experience and interaction in a customer service or social services setting.

Responsibilities

• Interviews clients for Christmas assistance and assesses eligibility.
• Enters application data into computer system for records.
• Assist in preparing, sorting, labeling and organizing gifts for distribution.
• Monitors hotline calls and responds to client needs appropriately.
• Supports Angel Tree program duties as assigned.

Skills

Data entry

Customer service

Bilingual Spanish

Microsoft Word

Excel

Education

High School Diploma

Some college preferred

Tools

Computer

Telephone

Microsoft Word

Excel

Job description

Job Details

Job Location: TX-Victoria Corps - Victoria, TX 77901

Position Type: Seasonal Part Time

Job Category: Christmas

Interviews applicants for Christmas Assistance, reviews documentation and evaluates eligibility within The Salvation Army guidelines for assistance; enters application data into the computer system to provide all necessary information for The Salvation Army records and Angel Tree donor tags; assists in preparation for distribution, including sorting, labeling and organizing gifts as needed.

ESSENTIAL FUNCTIONS

• Greets and interviews clients for Christmas assistance in a cheerful and helpful manner.
• Monitors Hot Line calls and responds to needs appropriately.
• Reviews client’s eligibility for Christmas assistance based on program guidelines and restrictions.
• Enters application data into the computer database system in an accurate and efficient manner.
• Assists in preparing gifts for distribution, including sorting, labeling and organizing gifts.
• Assists with other Angel Tree program duties as assigned.

MATERIALS AND EQUIPMENT

• Computer
• Telephone

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of The Salvation Army mission, philosophy, culture, protocol and organizational structure.
• Knowledge and proficiency in use of personal computers.
• Knowledge of Microsoft Word and Excel.
• Ability to sort and alphabetize documents and files.
• Ability to interact with a diverse population on a daily basis with compassion and patience.
• Ability to type data into computer data base accurately.
• Ability to sit at computer and enter data for long periods of time.
• Ability to work with clients in a professional manner.
• Ability to present a positive and professional image of The Salvation Army.
• Bilingual (Spanish) preferred.

MENTAL AND PHYSICAL ABILITIES

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability and willingness to perform all duties with an understanding of the mission, ministry, philosophy, culture and protocol of The Salvation Army and conducts all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed at a desk working on a computer. Ability to sit for long periods of time entering data. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) frequently.

WORKING CONDITIONS: Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like but not limited to the office environment.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

WHAT WE ARE LOOKING FOR IN YOUEDUCATION AND EXPERIENCE

• H.S. Diploma required and some college preferred in social work, psychology or sociology,
• and
• One year of experience with data entry and interaction within a customer service or social services setting,
• or
• Any equivalent combination of training and experience that provides the required knowledge, skills and abilities.

LICENSES AND CERTIFICATIONS

• Valid Texas Driver’s License

EQUAL OPPORTUNITY EMPLOYER: VETERANS | DISABLED