Angel Tree Client Interviewer & Data Entry Clerk - Fort Worth, TX

Salvation Army A Georgia Corp; Fort Worth (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

The Salvation Army in Texas seeks a dedicated staff member to interview clients for Christmas assistance, review eligibility, and assist in preparing gifts for distribution at the Angel Tree program.

You will enter application data into the computer systems, monitor hotline inquiries, and support warehouse operations, ensuring smooth distribution during busy weeks while upholding the organization's mission and standards.

Qualifications

• High school diploma required; some college in social work, psychology or sociology preferred.
• At least one year of data entry experience in a customer service or social services setting.
• Strong English reading/writing and professional interaction in line with Salvation Army guidelines.

Responsibilities

• Interview applicants for Christmas assistance and assess eligibility.
• Enter application data into the computer system accurately.
• Assist in warehouse gift preparation and distribution activities.
• Monitor hotline calls and respond to needs appropriately.
• Duties include desk work and data entry as needed.

Skills

Data entry

Customer service

Communication

Interviews

Education

High school diploma

Some college in social work/psychology/sociology

Tools

Database system

Job description

Interviews applicants for Christmas Assistance, reviews documentation and evaluates eligibility within The Salvation Army guidelines for assistance; enters application data into the computer system to provide all necessary information for The Salvation Army records and Angel Tree donor tags; assists in preparation for distribution, including sorting, labeling and organizing gifts as needed.Key Responsibilities:Greets and interviews clients for Christmas assistance in a cheerful and helpful manner.Assists with other Angel Tree program duties as assigned.Monitors Hot Line calls and responds to needs appropriately.Reviews client’s eligibility for Christmas assistance based on program guidelines and restrictions.Enters application data into the computer database system in an accurate and efficient manner.Assists in Warehouse preparing gifts for distribution, including sorting, labeling and organizing gifts.Distribution weeks pick up.Physical Requirements and Working Conditions:Ability to meet attendance requirements.Ability to read, write and communicate the English language effectively.Ability and willingness to perform all duties with an understanding of the mission, ministry, philosophy, culture and protocol of The Salvation Army and conducts all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.Duties are usually performed at a desk working on a computer for application task. Ability to sit for long periods of time entering data. Sitting may be relieved by brief or occasional periods of standing or walking.Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 75% - 80% frequently during warehouse gift preparation and distribution.Employee Benefits:N/AEDUCATION AND EXPERIENCE:H.S. Diploma required and some college preferred in social work, psychology or sociology,andOne year of experience with data entry and interaction within a customer service or social services setting,orAny equivalent combination of training and experience that provides the required knowledge, skills and abilities.LICENSES AND CERTIFICATIONS:Valid Texas Driver’s LicenseEqual Opportunity Employer: Veterans | Disabled