Field Service Technician II-NH

Andersen Corporation; Concord (NH); On-site; USD 42,085 - 60,958; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

Paid Time Off

Career Growth Opportunities

Job summary

A leading window and door company in Concord, NH is seeking a Window Repair/Inspection Service Technician to enhance the customer experience. This role involves performing repairs and replacements of windows and doors, as well as maintaining service documentation and vehicle equipment. The ideal candidate should possess repair skills, strong customer service abilities, and the capability to work both independently and as part of a team. Competitive compensation is offered with substantial benefits including a 401(k) plan and paid time off.

Qualifications

• Must have strong customer service skills to resolve issues tactfully.
• Experience in repairing or inspecting windows and doors is preferred.
• Ability to complete documentation accurately and in a timely manner.

Responsibilities

• Deliver service solutions to enhance the customer experience.
• Perform repairs and replacements of windows and doors efficiently.
• Maintain vehicle and equipment, ensuring proper management of inventory.

Skills

Customer service skills

Repair skills

Attention to detail

Ability to work independently

Job description

Overview

Andersen Corporation Summary At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

Job Description

We are looking for a Window Repair/Inspection Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encourage/promote the long-term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise.

Direct Delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment.

Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary.

Presents a professional image while completing repairs, adjustments and replacements in a timely manner.

Enforces warranty compliance. Communicates and disseminates warranty policy information.

Completes documentation accurately and promptly (e.g., Expense Reports, Job Assessments, Hours, Travel Advance). Completes electronic paperwork of assigned tasks in an accurate manner.

Able to monitor and document product performance. Communicates with responsible service support personnel on issues or product performance observations and trends.

Tactfully resolve difficult situations with customers (internal/external).

Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.

Adheres to all Andersen Window and Door policies, procedures and processes.

Maintains proper vehicle and equipment maintenance including Inventory management located in the vehicle or other facility.

Travel – in (and very occasionally outside) of the primary territory. Travel outside primary market area to support service organization in secondary markets.

Assists in product and service procedure training. In-home selling of options and upgrades, including labor.

Other field service / support duties as assigned. Very limited direction of others on jobsites/field projects.

Pay

$30.55 - $44.25

Culture And Benefits

At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities
• PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.