Ancillary Accounts & Credit Services Specialist

Avenue5 Residential; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Avenue5 Residential is looking for a Credit Services Specialist in Dallas to support the setup of ancillary accounts for new properties and coordinate the closure of such accounts when properties are sold or no longer managed. This role also assists resident screening and serves as a help-desk liaison for screening-related questions.

You will work with internal teams to set up services, train staff on ancillary programs, and ensure timely, cost-efficient delivery of services while complying with

Qualifications

• High school diploma or equivalent is required; Bachelor's degree preferred.
• 1–2 years property management experience preferred.
• 1–2 years of experience with Yardi Voyager or similar systems preferred.
• 1–2 years of Salesforce or similar systems experience preferred.

Responsibilities

• Assist internal teams in help desk queue for screening related questions and issues.
• Assist with setting up key ancillary services accounts for new properties.
• Coordinate closure of supplier services when properties are sold or no longer managed by Avenue5.
• Facilitate training for property and corporate associates for all ancillary programs.
• Act as liaison for internal teams related to ancillary services integrations and ongoing service issues.
• Assist with other programs within the credit services department.
• Comply with company standards, health and safety rules, and applicable laws.
• Perform other duties as assigned.

Skills

MS Office Suite

Communication skills

Independent work

Detail-oriented

Written and verbal communication

Problem solving

Training compliance

Education

High school diploma or equivalent

Bachelor’s degree preferred

Property management experience 1–2 years

Yardi Voyager experience 1–2 years

Salesforce experience 1–2 years

Tools

Yardi Voyager

Salesforce

Job description

Avenue5 Residential is looking for a Credit Services Specialist in Dallas to support the setup of ancillary accounts for new properties and coordinate the closure of such accounts when properties are sold or no longer managed. This role also assists resident screening and serves as a help-desk liaison for screening-related questions.

You will work with internal teams to set up services, train staff on ancillary programs, and ensure timely, cost-efficient delivery of services while complying with