Credit Services Specialist

Avenue5 Residential; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Avenue5 Residential is looking for a Credit Services Specialist in Dallas to support the setup of ancillary accounts for new properties and coordinate the closure of such accounts when properties are sold or no longer managed. This role also assists resident screening and serves as a help-desk liaison for screening-related questions.

You will work with internal teams to set up services, train staff on ancillary programs, and ensure timely, cost-efficient delivery of services while complying with

Qualifications

• High school diploma or equivalent is required; Bachelor's degree preferred.
• 1–2 years property management experience preferred.
• 1–2 years of experience with Yardi Voyager or similar systems preferred.
• 1–2 years of Salesforce or similar systems experience preferred.

Responsibilities

• Assist internal teams in help desk queue for screening related questions and issues.
• Assist with setting up key ancillary services accounts for new properties.
• Coordinate closure of supplier services when properties are sold or no longer managed by Avenue5.
• Facilitate training for property and corporate associates for all ancillary programs.
• Act as liaison for internal teams related to ancillary services integrations and ongoing service issues.
• Assist with other programs within the credit services department.
• Comply with company standards, health and safety rules, and applicable laws.
• Perform other duties as assigned.

Skills

MS Office Suite

Communication skills

Independent work

Detail-oriented

Written and verbal communication

Problem solving

Training compliance

Education

High school diploma or equivalent

Bachelor’s degree preferred

Property management experience 1–2 years

Yardi Voyager experience 1–2 years

Salesforce experience 1–2 years

Tools

Yardi Voyager

Salesforce

Job description

Summary Of Responsibilities

The credit services specialist works with all Avenue5 ancillary suppliers ensuring accounts are set up and all products and services are sourced and delivered timely, in a cost-efficient manner. This role is responsible for assisting in the setup of ancillary accounts for new properties and coordinating the closure of such accounts when properties are sold or no longer managed by Avenue5. This role is also a support system to all properties to provide resident screening assistance.

Primary Responsibilities And Objectives

• Assist internal teams in the help desk queue for screening related questions and issues
• Assist with setting up key ancillary services accounts for new properties
• Coordinate closure of supplier services when properties are sold or no longer managed by Avenue5
• Facilitate training for property and corporate associates for all ancillary programs (where applicable)
• Act as liaison for internal teams as related to ancillary services integrations and ongoing service issues
• Assist with other programs within the credit services department
• Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Perform other duties as assigned

Education And Experience

• High school diploma or equivalent is required. Bachelor’s degree is preferred.
• One or two years of property management experience is preferred
• One to two years of experience in Yardi Voyager or other equivalent systems is preferred
• One or two years of experience in Salesforce or other equivalent systems is preferred

Skills And Requirements

• Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
• Proven ability to firmly manage challenging situations, negotiate pricing, improve quality, reduce lead times, and strengthen partnerships with quality suppliers
• Possess a basic understanding of supply chain management concepts
• Ability to work independently and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Detail-oriented and a desire to learn
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling

• Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

Environment

• Exposure to an environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Ability to observe and detect signs of emergency through visual and/or auditory cues
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.