Resident Services Specialist - Corporate Operations & Retention

AMLI Residential; Addison (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Year-end bonus

Rental discount

PTO 20 days + 9 holidays

Health/Dental/Vision

401(k) company match

Tuition reimbursement

Wellness programs

Job summary

AMLI Residential is seeking a Resident Service Specialist to support the Resident Services Group at our Addison corporate office. You will manage resident accounts, records, and lease documentation while coordinating with property teams to maintain service standards.

Responsibilities include handling rent and move-outs, utilizing Entrata for inspections and communications, and assisting in resident retention efforts and reports.

Qualifications

• Entrata experience is a must.
• Spanish/English bilingual is a plus.
• High school diploma or GED required; Bachelor’s Degree is a plus.
• Ability to apply fractions, percentages, ratios to practical situations.
• Ability to obtain leasing license; AMLI will assist with costs.

Responsibilities

• Ensure timely management of resident accounts, including rent collections, evictions, utility bills, delinquencies, renewals, and move-outs.
• Maintain accurate resident records, including lease documents, inspection forms, notices, move-out statements, and other administrative forms.
• Assist in generation and execution of lease documents.
• Complete tasks and monitor activity on Entrata, including inspections, resident contacts, and calendar management.
• Audit information to ensure the accuracy of records/charges.
• Generate reports and complete checklists as required.
• Support financial management processes by monitoring billing and check requests.
• Direct corporate providers to pricing and portal functionalities.

Skills

Entrata experience

Bilingual Spanish/English

Fractions/Percentages/Ratios

Decision making under risk

Leasing license (training provided)

Education

High school diploma or GED

Bachelor’s Degree (plus)

Job description

AMLI Residential is seeking a Resident Service Specialist to support the Resident Services Group at our Addison corporate office. You will manage resident accounts, records, and lease documentation while coordinating with property teams to maintain service standards.

Responsibilities include handling rent and move-outs, utilizing Entrata for inspections and communications, and assisting in resident retention efforts and reports.