Anchorage Power Systems Rental Supervisor

Harnish Group Inc.; Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Health insurance

Vision insurance

Life, AD&D & Disability Insurance

Employee Assistance Program

Quarterly employee recognition bonus

CAT product discounts

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Safety boot reimbursement

Job summary

N C Power System is seeking an experienced Service Supervisor-Power Systems Rental for our Anchorage, Alaska location within the Commercial Generator Service Department. You will lead the Power Generation Rental Technicians and coordinate service delivery to meet customer expectations.

Essential duties include planning and scheduling, managing work orders and expenses, recruiting and coaching staff, and maintaining strong communication with sales, warranty, and parts teams.

Qualifications

• EPG and Generator experience required.
• 2-4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired.
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required.
• Previous experience at a Cat Dealership preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.
• Ability to meet changing priorities and deadlines.
• Valid state driver’s license.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Responsibilities

• Managing daily operations of the Power Generation Rental Technicians.
• Planning and scheduling jobs.
• Scheduling technicians according to knowledge, repair capabilities, and experience.
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Preparing and managing all open work orders.
• Managing department budgets, expenses, and performance reviews for department employees.
• Recruiting and interviewing new technicians.
• Coaching and counseling employees on work-related issues.
• Investigating near-misses, accidents, or injuries and preparing appropriate reports.
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues.
• Compiling and tracking operational data.

Skills

Leadership

Communication

Excel

Word

Prioritization

Travel willingness

Tools

DBS

Cognos

Job description

N C Power System is seeking an experienced Service Supervisor-Power Systems Rental for our Anchorage, Alaska location within the Commercial Generator Service Department. You will lead the Power Generation Rental Technicians and coordinate service delivery to meet customer expectations.

Essential duties include planning and scheduling, managing work orders and expenses, recruiting and coaching staff, and maintaining strong communication with sales, warranty, and parts teams.