Anatomic Pathology Resolution Specialist

Quest Diagnostics Incorporated; Roanoke (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Annual incentive plans

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Roanoke, VA is seeking an Anatomic Path Resolution Representative to support Histology and Cytology testing workflows. The role emphasizes timely communication with clients to expedite patient results and accurate handling of cases and discrepancies.

The position requires 3 years of AP Support experience and a high school diploma or equivalent, with strong medical terminology knowledge.

Qualifications

• High School Diploma or Equivalent (Required)
• Functional knowledge of medical terminology
• 3 years experience in AP Support environment

Responsibilities

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process "Name Mismatches" and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
• Other duties as assigned

Skills

MS Office

Data entry

Communication skills

Clerical skills

Problem solving

Education

High School Diploma or Equivalent

Job description

Quest Diagnostics Incorporated in Roanoke, VA is seeking an Anatomic Path Resolution Representative to support Histology and Cytology testing workflows. The role emphasizes timely communication with clients to expedite patient results and accurate handling of cases and discrepancies.

The position requires 3 years of AP Support experience and a high school diploma or equivalent, with strong medical terminology knowledge.