Histology & Cytology Resolution Specialist

QUEST DIAGNOSTICS INC; Roanoke (VA); On-site; USD 25,000 - 39,000; Full time

Job summary

Quest Diagnostics seeks an Anatomic Path Resolution Representative in Roanoke, VA, Monday–Friday, 8:00 AM–4:30 PM. The role focuses on resolving issues in Histology and Cytology testing and reporting, guiding clients to expedite results, and maintaining compliance with test ordering and reporting processes.

Requirements include a High School Diploma and 3 years in an AP Support environment; proficiency in MS Office and data entry is expected. Equal opportunity employer.

Qualifications

• 3 years experience in AP Support environment.
• Functional knowledge of medical terminology.

Responsibilities

• Communicate with and educate clients to expedite patient results.
• Resolve problematic Histology and Cytology cases.
• Pull and monitor worklists and pending lists.
• Locate missing patient samples.
• Enter TIQ problems into the LIS.
• Provide priority handling of patient samples with limited stability and problems impacting their processing.
• Research, investigate and resolve incoming client faxes/phone calls.
• Provide notification to external and internal clients of any problems or resolutions affecting patient test results.
• Resolve and process “Name Mismatches” with follow-up documentation.
• Demonstrate understanding of compliance policies relating to test ordering and reporting.

Skills

MS Office

Data Entry

Communication skills

Problem solving

Phone skills

Education

High School Diploma

Job description

Quest Diagnostics seeks an Anatomic Path Resolution Representative in Roanoke, VA, Monday–Friday, 8:00 AM–4:30 PM. The role focuses on resolving issues in Histology and Cytology testing and reporting, guiding clients to expedite results, and maintaining compliance with test ordering and reporting processes.

Requirements include a High School Diploma and 3 years in an AP Support environment; proficiency in MS Office and data entry is expected. Equal opportunity employer.